Call Center Representative

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

🔥 Funding within the last year

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Provide customer support for claims, debit card issues, and website navigation • Assist with commuter orders, eligible expenses, and balance inquiries • Handle HSA contributions, distributions, and account setup • Support tax form inquiries and profile updates • Manage 30–40 calls per day while navigating multiple systems • Manage a steady volume of incoming customer calls • Complete mandatory virtual training and nesting

🎯 Requirements

• Successfully complete a customer service assessment and computer-based typing test • High school diploma, GED, or college degree • At least 6 months of customer service experience • Complete mandatory paid training with 100% attendance • Great problem-solving skills • Ability to effectively multitask • Flexibility to work weekends and holidays • Ability to manage steady incoming call volume while navigating multiple systems • Successful completion of a background check, including education and previous employment verification • Home internet with at least 25 Mbps download and 10 Mbps upload speed • Ability to hardwire the work computer to the home modem via Ethernet • Satellite and wireless internet are not acceptable • Quiet, distraction-free, clutter-free workspace • No one may be in the workspace during working hours • Successfully complete the application assessment and typing test using a keyboard • Must reside in an eligible US state or municipality; the company is not hiring in AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA, Minneapolis–MN, Washington, DC, or Denver/County of Boulder/Edgewater County–CO

🏖️ Benefits

• Paid time off accrued after 180 days of employment • Health benefits, medical, dental, and vision available on the first day of employment • Fully work from home • Mandatory 3-week virtual training and 2 weeks of Nesting are paid • Equipment provided: computer, monitor, mouse, keyboard, headset, Ethernet cord, and power cables • Potential bonus or incentive based on business need • Life and disability insurance • Retirement savings plan • Paid holidays • PTO or vacation and/or sick time