Regional Collector Associate

Job not on LinkedIn

🔥 18 minutes ago

🇺🇸 United States – Remote

💵 $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Ryder System, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• Manage all collection activities for a regionally assigned portfolio of accounts • Maintain communication with customers and maximize financial results by reducing Days Revenue Outstanding, delinquency over 30 days, and bad debt expense • Analyze and monitor portfolios to protect Ryder's financial interests • Decide when to cease services, forbid rental services, terminate fueling services, legally default delinquent customers, and enforce contract terms • Work with Operations Leadership, Rental Leadership, and Sales to coordinate actions and assign billing disputes • Participate in conference calls and meetings with Ryder senior leadership • Contact customers to solicit payments, negotiate service cessation, gather information on deductions and billing issues, remediate payment terms, and determine contract defaults • Analyze disputes and deductions involving rates, days, miles, subscriptions, damages, fees, insurance, licensing, taxes, purchase orders, repair orders, fee mark-ups, and special instructions • Identify root causes and close the loop with upstream partners • Provide Finance, Operations, Sales, and Rental leadership with receivables updates, bad debt forecasts, and dispute information • Participate in projects, committees, and focus groups related to Collections, Accounts Receivable, Customer Service, and Billing enhancements • Develop documentation and user manuals as directed • Mitigate losses, improve receivables metrics, and preserve customer relationships • Analyze financial, credit, and operational data to plan and execute collection strategies • Perform other duties as assigned

🎯 Requirements

• H.S. diploma/GED required • One (1) year or more in commercial collections required • Two (2) years or more in accounting/financial with the H.S. Diploma required • 0 to One (1) year in accounting/financial with the Associate's/Bachelor's degree required • Demonstrated knowledge of commercial collections process at intermediate level required • MS Office Suite at intermediate level required • Strong verbal and written communication skills • Problem-solving skills • Ability to work independently and as a member of a team • Ability to create and maintain professional relationships across all organizational levels • Flexibility, self-drive, multitasking, organization, and time-management skills • Strong technical aptitude • Decision quality, approachability, composure, and creativity • Ability to build strong customer relationships • Thoroughness, dependability, attention to detail, and follow-up skills • Additional screening may include employment and education verification; motor vehicle records check and a road test; and/or customer badging or background requirements

🏖️ Benefits

• Medical insurance • Prescription coverage • Dental insurance • Vision insurance • Life insurance • Disability insurance options • Paid time off for vacation, illness, bereavement, family and parental leave • Tax-advantaged 401(k) retirement savings plan • Annual bonus, commission, and/or long-term incentive plan may be available depending on level/type • Opportunities for growth • Respectful, collaborative culture • Equal Opportunity Employer and Drug Free workplace