Regional Support Manager – Dedicated Transportation

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Ryder System, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚗 Transport

🛍️ eCommerce

Transport • eCommerce • Logistics

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• Provide on-site support during new account startups, transitions, and shutdowns. • Step in to temporarily support vacant frontline leadership roles (non-managerial). • Execute standard operating procedures and ensure alignment with company expectations. • Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives. • Serve as a customer-facing representative to support service delivery and issue resolution. • Collaborate with site teams and regional leaders to ensure customer satisfaction. • Participate in customer meetings and assist with service recovery efforts. • Promote and reinforce safety protocols and compliance with DOT and company standards. • Assist with regional growth initiatives, including onboarding new customers or expanding services. • Support implementation of new processes, tools or technologies. • Participate in pilot programs and special projects. • Provide short-term coverage for key roles during absences or vacancies.

🎯 Requirements

• H.S. Diploma/GED in General • Bachelor's Degree in Business, Logistics, Supply Chain, Transportation • 3 years or more in customer interaction • 5 years or more in relevant experience in supply chain, logistics, transportation, warehouse or industry related field • 3 years or more in DOT regulations and Safety practices • 2 years or more in supporting multi-sit operations • Excellent knowledge of Transportation

🏖️ Benefits

• comprehensive health and welfare benefits • medical, prescription, dental, vision, life insurance and disability insurance options • paid time off for vacation, illness, bereavement, family and parental leave • tax-advantaged 401(k) retirement savings plan