Senior Director, Sales – Customer Support

Job not on LinkedIn

🔥 1 minute ago

🐊 Florida, New Jersey, +6 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $160k - $180k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ryder System, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• Drive growth, customer retention, customer experience, and strategic direction for Ryder's mobile maintenance business • Develop and execute the strategic sales plan to achieve revenue, profitability, and market share objectives • Lead national business development for new customer acquisition and strategic account expansion • Establish sales objectives, forecasting processes, pipeline management disciplines, and performance metrics • Develop and lead customer success strategies to improve retention, utilization, and long-term customer value • Recruit, develop, coach, and lead the sales and customer support organization • Oversee customer support teams handling inquiries, issue resolution, account support, and escalations • Establish service standards and customer communication processes; monitor support performance and customer satisfaction • Build executive-level relationships with strategic mobile maintenance customers • Lead contract negotiations, renewals, and strategic partnership discussions • Partner with Marketing, Product Management, Operations, Finance, and Executive Leadership on commercialization, product strategy, planning, and business reviews • Develop annual business plans, budgets, and revenue forecasts • Represent Ryder at major customer, industry, and association events • Support acquisitions, integrations, and business transformation initiatives

🎯 Requirements

• Bachelor's Degree in Business, Marketing, Sales, Logistics, Supply Chain or Transportation, Required • 10 years or more in demonstrated successful sales management, Required • Ability to lead large, geographically dispersed teams and organizations • Ability to develop and implement long-range growth strategies • Proven ability to deliver sustained revenue and profitability growth • Ability to establish and maintain executive-level customer partnerships • Strong financial, operational, and commercial decision-making capabilities • Strong negotiating, influencing, and relationship-building skills • Excellent verbal, written, and presentation skills • Ability to lead organizational change and business transformation • Knowledge of Transportation and Food Industry to include: General Principles and Logistics of Freight Movement Expert, Required • Knowledge of competitive analysis, strategizing and execution Advanced, Required • In-depth knowledge of negotiation tools and techniques Advanced, Required • Knowledge of financial elements (balance sheet, cost of capital, depreciation, tax reporting, etc.) Advanced, Required • Knowledge of Ryder Sales Process and Ryder products and services Advanced, Required • Ability to leverage data insights to drive business performance, Preferred • Master's Degree in Related field or equivalent experience, Preferred • Proprietary Ryder software and tools (SOM, SAM, Options, LVO, LVL VP97, D&B, RIDE, etc.) Advanced, Preferred

🏖️ Benefits

• Medical, prescription, dental, vision, life insurance and disability insurance options • Paid time off for vacation, illness, bereavement, family and parental leave • Tax-advantaged 401(k) retirement savings plan • Annual bonus, commission, and/or long-term incentive plan may be available