Senior Manager, Operations – FleetCare

🔥 11 minutes ago

🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Ryder System, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚘 Automotive

💼 Consulting

🏥 Healthcare

Automotive • Consulting • Healthcare

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• Lead daily FleetCare operational performance, customer support execution, vendor management and maintenance coordination • Provide strategic and operational leadership to 10–15 FleetCare Coordinators • Manage daily workflows, including purchase order and repair estimate approval • Monitor overdue maintenance events and evaluate vendor performance and warranty opportunities • Ensure accurate reporting and case management using Salesforce, Power BI and SharePoint • Oversee work analysis, vehicle planning and scheduling, technician work assignment, productivity tracking and RO review • Perform strategic labor planning, optimize staffing and shift patterns, and oversee workflow management • Lead training, development, performance management, recruiting, hiring, onboarding, payroll and succession planning • Manage customer relationships, issue resolution, satisfaction, retention and vehicle uptime • Partner with Sales on new business opportunities, customer care plans, customer visits and annual reviews • Develop and manage maintenance budgets, cost controls and location P&L activities • Oversee vendor sourcing, invoices, payroll, purchase orders, bill backs, warranty recovery and data integrity • Direct asset management, capital expenditure cases, shop tooling, vehicle specifications and parts inventory • Lead quality planning, corrective actions, inspections, root cause analysis, audits and continuous improvement • Ensure workplace safety, EPA compliance, documentation, cleanliness and repair quality • Perform other duties as assigned

🎯 Requirements

• H.S. Diploma/GED, Required • Associate's or Bachelor's degree, Preferred • 3 years or more in supervisory experience, Required • 4 years or more in experience in an operations environment or demonstrated success in a Ryder role, Required • Experience working with strategic labor, financial, operating, quality, safety and asset processes as well as related metrics, Required • Strong verbal and written communication skills • Customer service focus and demonstrated ability to build strong customer relationships • Workflow analysis and management skills • Ability to solve complex operational problems independently and in a timely fashion • Ability to resolve critical customer issues with large key accounts • Ability to lead, train and develop a self-directed management workforce • Ability to work independently and as a member of a team • Flexibility to operate in a fast-paced environment • Ability to multitask, stay organized and manage time effectively • Detail-oriented with excellent follow-up practices • Intermediate Microsoft Word and Excel experience, Preferred • Fleet management software experience, Preferred • Maintenance and technical experience in a shop environment, Preferred • Travel 1–10%

🏖️ Benefits

• Bonus eligible • Medical insurance • Prescription coverage • Dental insurance • Vision insurance • Life insurance • Disability insurance • Paid time off for vacation, illness, bereavement, family and parental leave • Tax-advantaged 401(k) retirement savings plan