Technical Maintenance Support Business Partner

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $85k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🪙 Affiliate Manager

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Ryder System, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1933

🚗 Transport

🛍️ eCommerce

Transport • eCommerce • Logistics

Ryder System, Inc. is a leading provider of supply chain, transportation, and fleet management solutions in North America. The company offers an extensive range of services, including logistics, e-commerce fulfillment, last-mile delivery, leasing and maintenance of commercial vehicles, and used truck sales. With a focus on optimizing supply chains and enhancing operational efficiencies, Ryder combines technology and data analytics to provide customized solutions for various industries such as automotive, consumer packaged goods, and healthcare. Ryder is committed to providing a seamless end-to-end experience for its customers, from warehousing and distribution to transportation and delivery.

📋 Description

• research and resolve technical related problems stemming from manufacture quality, engineering shortcomings, manufacturing defects • assembly line workmanship, misapplication as well as general reliability, durability or other operation issues • review Ryder’s maintenance policy and practices • assemble team(s) to bring about permanent corrective actions • coordinate the corrective actions necessary to mitigate problems identified • be the Subject Matter Expert (SME) for multiple OEM’s/product lines • provide guidance to OEM’s, Ryder locations, and Ryder management as required • manage Technical Assistance Cases • provide technical assistance with diagnostics, instruction and providing resource documentation • analysis of Maintenance Data • work directly with the Reliability and Warranty Teams to analyze data and develop solutions • manage Infocenter Technical Library • ensure service, diagnostic and repair manuals for Ryder's fleet are current • manage Safety Campaign Process • responsible for reviewing manufacturer recalls for applicability, special tooling needs & availability, availability of required parts • conflicts with Ryder policies and developing the recalls into Ryder Campaigns as required • coordinate and lead regularly scheduled calls/meetings with OEM’s

🎯 Requirements

• H.S. Diploma/GED • Bachelor's Degree in Engineering or equivalent experience (Preferred) • 10 years or more in Heavy duty vehicle maintenance • 2 years or more in Proven track record with maintenance management experience • 5 years or more in Ryder technical experience (Preferred) • Requires strong computer knowledge in Excel, Word, PowerPoint • Vehicle Diagnostic Software Advanced • Strong business and presentation knowledge • Requires excellent technical writing knowledge Advanced • Exposure to Lean Six sigma or equivalent problem solving (Beginner, Preferred) • Material Failure Analysis training (preferred but not required) • Knowledge of Ryder's Shop Systems • Must have sound understanding of Ryder's repair policies Advanced • A solid understanding of InfoCenter, SBT, and mainframe Advanced • Must be familiar with vehicle systems, diagnosis and repair procedures Intermediate • Knowledge and use of Artificial Intelligence applications Intermediate (Preferred) • ASE Certification\Medium-Heavy Truck Certification Tests (Preferred) • PM • Brakes • A/C • Electrical • Electronics & (Required) • ASE Certification\Alternate Fuels Certification Test (F1) (Preferred) • Electronic Diesel Engine Diagnosis Specialist Certification Test (L2) (Preferred)

🏖️ Benefits

• comprehensive health and welfare benefits • medical • prescription • dental • vision • life insurance • disability insurance options • paid time off for vacation • illness • bereavement • family and parental leave • tax-advantaged 401(k) retirement savings plan