Project Coordinator

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Saddleback Communications

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1997

📡 Telecommunications

👥 B2C

🤝 B2B

Telecommunications • B2C • B2B

Saddleback Communications is a federally regulated Incumbent Local Exchange Carrier that provides reliable local telephone service, high-speed Internet access, and custom business solutions to residential and business customers. Founded in 1997 by the Salt River Pima-Maricopa Indian Community, the company aims to enhance the quality of telecommunications services within the Community. With a robust telecommunications infrastructure and a commitment to superior customer satisfaction, Saddleback Communications is the sole authorized provider of local phone services on the Salt River Pima-Maricopa Indian Community, ensuring rapid response and proactive network monitoring.

📋 Description

• Define project scope, objectives, deliverables, timelines, and resource requirements with stakeholders • Build and maintain detailed project plans, schedules, and status trackers • Manage multiple concurrent project workstreams • Identify, document, and proactively mitigate project risks, issues, and dependencies • Facilitate meetings, milestone reviews, and post-implementation retrospectives • Maintain SOWs, change orders, cutover plans, and closeout reports • Track team bandwidth and project resources, escalating resource barriers when needed • Coordinate project tasks and timelines across internal teams and workstreams • Serve as the primary coordination point for internal project resources • Track and follow up on porting, provisioning, training, and onsite installation items • Maintain internal and external project plans, due dates, assignments, and potential delays • Serve as the primary project contact for partners, customers, vendors, and stakeholders • Deliver project status updates and conduct kickoff, status, and post-project review meetings • Manage stakeholder expectations throughout implementation or migration • Coordinate with technology vendors, platform providers, and subcontractors • Monitor hardware orders and shipments, flagging delays or lost packages • Coordinate contingency planning between connected parties • Support shipment tracking automation and inbox routing rules • Develop standardized project templates, playbooks, and delivery frameworks • Document lessons learned and identify process improvements

🎯 Requirements

• Associate's degree or equivalent experience • PMP, CAPM, or equivalent project management certification preferred • 3+ years of project coordination experience • Technical implementation experience involving VoIP, UCaaS, SIP trunking, or broadband services strongly preferred • Experience coordinating cross-functional teams including engineering, operations, and customer-facing roles • Experience with HaloPSA, Jira, Monday, or comparable project tracking tools • Familiarity with Metaswitch, NetSapiens, or similar hosted PBX environments preferred but not required • Experience managing vendor and technology partner relationships in a project delivery context • Excellent organizational skills for managing concurrent, detail-heavy workstreams • Clear, concise written communication for documentation, meeting notes, and status updates • Deep familiarity with telecom and UCaaS technologies, terminology, and implementation workflows • Clear and professional written, verbal, and customer-facing communication • Proactive problem-solving and early risk identification • Ability to coordinate across external parties and vendors with competing priorities • Proficiency in Excel, Confluence, and Monday.com, or ability to learn quickly • Self-directed and reliable for an independent contractor engagement with limited day-to-day supervision • Ability to adjust to constant changes in schedules or priorities

🏖️ Benefits

• Equal Opportunity/Affirmative Action Employer • Employment preference policy for enrolled SRPMIC Community Member Veterans, enrolled SRPMIC Community Members, legal spouses of enrolled SRPMIC Community Members, and enrolled members of other federally recognized Indian Tribes