Customer Service – Account Specialist

🔥 37 minutes ago

🏈 Alabama, Alaska, +39 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Safariland

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎖️ Defense

🔐 Security

🛍️ eCommerce

Defense • Security • eCommerce

Safariland is a manufacturer and retailer of protective and tactical equipment, best known for holsters, duty gear, body armor, communications and hearing-protection systems. It serves law enforcement, military and public-safety customers as well as civilian concealed-carry and shooting-sports markets through an online storefront, dealer network, branded product lines (e. g. , Bianchi, Hatch, Break Free), and education/loyalty programs.

📋 Description

• Provides support for all customer requests received through phone, fax, or e-mail. • Answer incoming calls and respond to email inquiries. • Meet all assigned responsibilities and goals, to include volume of calls answered and emails responded to • Receive, document, coordinate and complete business transactions and requests accurately and timely. • Coordinate on-time delivery of products and services accurately and timely. • Communicate effectively with customers, team members, peers, and managers. • Own the customer experience throughout the entire life cycle of the relationship. • Perform other duties as assigned by the Manager of Customer Service. • Research billing discrepancies and provide feedback on findings.

🎯 Requirements

• High School Diploma or General Education Degree (GED) • Minimum of three (3) year of Customer Service experience required • Intermediate understanding of telephony concepts, practices, and procedures • Excellent verbal and written communication skills • Ability to work within a team environment • Basic knowledge of firearms, types and usage • Ability to coordinate with various levels of management within different functional areas • Experience with MS Office Suite • Intermediate knowledge of company products, practices, and procedures