Service & Installation Technician

Job not on LinkedIn

🕒 October 2

🇺🇸 United States – Remote

💵 $19 - $29 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 8%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Safe Step Walk-In Tub

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🏗️ Construction

👥 B2C

Healthcare • Construction • B2C

Safe Step Walk-In Tub is a consumer-focused company that designs, manufactures (in Tennessee) and installs accessible bathroom solutions and home mobility products. They sell walk-in tubs (including hybrid tubs), walk-in showers, and American-made stairlifts, emphasizing safety features (low threshold, slip-resistant floors, grab bars, anti-scald tech), therapeutic features (hydrotherapy, heated seats, air therapy), and convenience/installation services (rapid-fill faucets, quick drain, professional installation, bathtub/shower conversions). Safe Step targets seniors, people with limited mobility, caregivers and veterans, and positions itself as North America’s #1 selling walk-in tub provider with end-to-end service from consultation to installation.

📋 Description

• Manage assigned service workload, including contacting customers, scheduling service appointments, and planning efficient daily routes • Document completed work, findings, parts used, and additional repairs or follow-up needed • Service, troubleshoot, and repair walk-in tubs and related products in customers’ homes • Diagnose mechanical, plumbing, and product-related issues and determine appropriate repairs • Maintain vehicle inventory and truck stock; account for parts used and coordinate return of unused, defective, or replaced parts • Communicate clearly with customers and provide a professional customer experience • Educate customers on proper operation, use, and care of Safe Step products • Identify recurring product or installation issues and communicate findings to management • Perform installation, service, repair, and maintenance duties as assigned • Garner 5-star reviews for the customer’s Safe Step service experience • Perform driver duties and follow company vehicle and safe-driving policies • Work with vehicle cameras and telematics monitoring driving and safety metrics

🎯 Requirements

• 2+ years of experience performing technical repairs, troubleshooting equipment, and resolving mechanical, plumbing, or residential service-related issues • Strong technical repair, diagnostic, and troubleshooting skills • Valid state issued license is required • Must be at least 18 years of age • Exceptional analytical and problem-solving skills • Excellent verbal and written communication skills • High regard for quality assurance and customer service • Strong organizational and time-management skills with the ability to work independently

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with a company match • Mental health coverage • Gender affirming benefits • Family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities • Bonus or incentive plan eligibility

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