Service Desk Agent

🔥 0 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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SAIC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

☁️ SaaS

📣 Marketing

🏢 Enterprise

🔥 Funding within the last year

💰 $500M Post-IPO Debt - SAIC on 2025-09

SaaS • Marketing • Enterprise

SAIC is represented in the supplied content by marketing and product copy that matches Bitly — a cloud-based link management and QR-code platform. The material describes a SaaS offering for URL shortening, dynamic QR Codes, link analytics, mobile-friendly landing pages, branded links, UTM campaign tracking, digital business cards, developer APIs and AI-enhanced features. It targets marketers, developers, and enterprises across industries (retail, CPG, hospitality, media, healthcare, finance, education) and emphasizes integrations, analytics, and enterprise-grade capabilities. Note: the provided text appears to be Bitly’s website content rather than information about SAIC; if you intended the defense/technology firm SAIC (Science Applications International Corporation), please provide relevant content.

📋 Description

• Create Interactions and Incidents • Provide basic technical and process assistance by phone and email • Support DOT employees and contractors with friendly, courteous service • Develop and maintain positive working relationships with internal departments, organizations, employees, and customers • Assist with processing Service Requests as part of the Request Fulfillment process • Provide end-user IT service desk support through phone calls, emails, self-service requests, and walk-in requests • Answer questions about Windows and Office applications and escalate or route complex issues and requests • Maintain ownership of calls throughout the user's request lifecycle, including follow-up with end users and escalation teams • Research customer concerns and identify appropriate resolutions • Create and maintain case management records of daily problems, remedial actions, and installation activities • Perform other duties as assigned

🎯 Requirements

• High School and 1–2 years of IT help desk or technical service experience supporting a service desk, with relevant certification • Excellent communication skills, dependability, outgoing and positive attitude, and excellent problem-solving skills • Ability to work effectively within a team environment in a fast-paced support role • Ability to obtain the HDI Customer Service Representative Certification within 6 months of employment • U.S. citizen or green card holder • Resided in the U.S. for at least 3 years • Ability to obtain a public trust