Licensed Property & Casualty Agent – GA

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Qualfon

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

📋 Description

• Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes • Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations • Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies • Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information • Maintain required certifications and actively pursue opportunities to grow product knowledge • Meet performance metrics related to service quality, responsiveness, and member satisfaction

🎯 Requirements

• High School diploma or GED required • At least 6 months of customer service experience required • Strong written and verbal communication skills with a professional and empathetic tone • Ability to multitask across multiple applications while maintaining focus and accuracy • Must have an Active Property & Casualty or Personal Lines license • Typing speed of 20 WPM with 90% accuracy • Solid understanding of insurance compliance and regulatory standards • Strong research and internet skills; quick learner across various subjects and systems • Basic technical troubleshooting skills and comfort with digital tools • High-speed Internet via wired ethernet connection; no Wi-Fi, satellite, cellular hotspot, or cellular internet • Upload speed of 5 Mbps and download speed of 50 Mbps • Internet service provider must be highly stable with 1% or less packet loss and latency under 100ms • Available cell phone or tablet capable of installing required 2FA software • Quiet interview environment without Bluetooth devices, smart watches, additional computers, or writing instruments; door closed; phones not allowed

🏖️ Benefits

• Medical, Dental & Vision Coverage with multiple plan options • Telemedicine & Mental Health Support for convenient care • Paid Time Off (PTO) that grows with your tenure • 401(k) with Company Match • Employee Assistance Program (EAP) with free counseling and wellness resources • Company-Paid Life & Disability Insurance • Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members • Voluntary Benefits including accident, critical illness, hospital coverage, and more • Additional Perks like legal assistance, identity protection, and pet insurance • Qualfon will provide all equipment needed