Travelers
10,000+ employees
Founded 1853
👥 B2C
🤝 B2B
B2C • B2B
Travelers is a U. S. -based insurance company providing personal and commercial insurance products and risk management services. It offers auto, home, renters, condo, landlord, boat, flood, motorcycle, pet, travel, umbrella, and other personal lines, alongside commercial offerings such as property, general liability, cyber, workers' compensation, surety bonds, and commercial auto. Travelers also provides claims handling, risk control, agent networks, and industry-specific solutions for construction, energy, financial institutions, manufacturing, technology, transportation and more.
Licensed Service Agent
Job not on LinkedIn
🔥 2 hours ago
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Travelers
10,000+ employees
Founded 1853
👥 B2C
🤝 B2B
B2C • B2B
Travelers is a U. S. -based insurance company providing personal and commercial insurance products and risk management services. It offers auto, home, renters, condo, landlord, boat, flood, motorcycle, pet, travel, umbrella, and other personal lines, alongside commercial offerings such as property, general liability, cyber, workers' compensation, surety bonds, and commercial auto. Travelers also provides claims handling, risk control, agent networks, and industry-specific solutions for construction, energy, financial institutions, manufacturing, technology, transportation and more.
📋 Description
• Handle customer service inquiries via inbound and outbound calls, direct email, and ZenDesk Customer Service software. • Resolve and assist customer issues effectively while delivering a positive customer experience. • Process policy cancellations & rewrites as appropriate. • Quote and process policy renewals. • Send Certificates of Insurance & policy documents as requested. • Use relevant systems to update information on customer accounts. • Ensure a smooth process is followed regarding payment of premiums and the issue of documentation. • Effectively manage call backs and follow ups. • Identify opportunities to improve customer service processes and enhance the customer experience.
🎯 Requirements
• A proven track record of meeting or exceeding service level targets. • The ability to clearly explain our insurance products to customers and handle different questions and objections. • Excellent communication and customer service skills—you can adapt your style to engage with different customers. • Strong attention to detail. • The ability to use multiple computer systems at once. • A Property & Casualty Producer license. • At least one year of experience in commercial insurance customer service or a similar complex insurance environment.
🏖️ Benefits
• Group plan for medical, dental, vision, and prescription drug coverage. • Short term disability, long term disability, and life insurance coverage. • Participation in the Company’s bonus program. • Participation in 401(k) plan with a 5% employer match. • Commuter benefits to help cut down on parking and public transit costs. • 25 days of vacation time plus 10 sick days and 10 company holidays. • A genuine investment in your learning and development. • Regular team outings and volunteer opportunities. • An awesome office space. • A hybrid working model, giving our employees great choice and flexibility to work in a way that’s best for their particular job, their teams, and their lives.
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