Technical Operations Analyst

Job not on LinkedIn

🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $51k - $68k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Saks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1924

🛒 Retail

👗 Fashion

🛍️ eCommerce

Retail • Fashion • eCommerce

Saks is a luxury retail company operating Saks Fifth Avenue, an iconic department store chain providing high-end fashion, beauty, and home decor products. They offer a wide range of designer clothing, accessories, shoes, and beauty products for men, women, and children both online and at physical locations. Saks frequently runs promotions and loyalty programs, such as gift card rewards on purchases and exclusive designer sales.

📋 Description

• Provide exceptional internal technical customer service for the Customer Service team via Jira, phone, email, and chat • Execute account access and licensing administration for internal associates and Service Partners, focusing on security and efficiency • Provide operational support for core contact center omnichannel and voice solutions • Act as the operational point of contact during technical incidents, driving real-time communication and coordinating resolution efforts across multiple teams • Perform real-time schedule adjustments and operational support tasks as directed by the Workforce Management team • Support critical third-party applications and liaise directly with vendor support teams for complex issues • Identify and implement process improvements to enhance system reliability and agent efficiency • Perform additional duties as assigned

🎯 Requirements

• 1+ year of professional experience in a customer-facing or technical support role • In-depth knowledge of desktop application troubleshooting and operating system fundamentals • Proven proficiency with Microsoft Office 365 and Google Workspace (G Suite) • Exceptional dependability, reliability, and schedule flexibility to meet 24/7 operational needs • High sense of urgency and ability to remain efficient, calm, and focused under pressure during critical events • Outstanding verbal and written communication skills, with a focus on clear and empathetic technical explanations • Strong organizational and multi-tasking skills, with the ability to manage simultaneous critical activities • Availability to work night shifts and flexibility with scheduling to cover operational needs periodically • Experience working within virtual desktop environments (e.g., Island, Azure Virtual Desktop, or similar) • Technical background or degree (e.g., an Associate's/Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience) • Familiarity with Jira Ticket Management • Experience in a BPO or large-scale contact center environment

🏖️ Benefits

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation • Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate • Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental) • An amazing employee discount • Medical insurance • Dental insurance • Vision insurance • 401(k) retirement plan • Basic life insurance • Supplemental life insurance • Disability insurance • Additional voluntary benefits (such as critical illness, hospital and accident insurance)