Health & Life Sciences Program Advisory Director

🔥 0 minutes ago

🏄 California, Illinois, +3 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🦀 Maryland – Remote ⚔️ Virginia – Remote

💵 $164k - $261.5k / year

⏰ Full Time

🔴 Lead

👔 Director

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Advise large, complex customer engagements as a senior executive-facing individual contributor within Salesforce Professional Services' Global Life Sciences Acceleration Hub • Provide short-term advisory support across a portfolio of accounts • Advise on governance, program management discipline, escalation handling, and risk monitoring • Support Program Executives and delivery teams already working on engagements • Facilitate and participate in steering committees and governance forums • Establish governance structures, program monitoring, risk mitigation processes, and cadences for smaller accounts • Transition ongoing program management to system integrator partners after defined advisory engagements • Craft forward-looking strategies and define paths for changes to IT strategy, policies, processes, people, governance, and partnerships • Translate program delivery into measurable business outcomes • Leverage AI tools and agentic workflows to optimize program-team delivery, accelerate insight, and reduce manual overhead • Assess and strengthen program strategy, management approaches, and governance structures • Align engagement objectives, outcomes, and success KPIs • Serve as a trusted SME advisor to executive-facing delivery owners • Advise Program Executives and manage Salesforce communications up to the CxO level • Improve end-to-end service delivery quality and ensure program risks are identified and managed • Protect bid-versus-delivered margin by surfacing risks and governance gaps early • Drive transformational changes involving AI and agentic capabilities to achieve customer objectives • Align IT strategy, governance, processes, and stakeholder decisions to improve adoption and consumption • Anticipate, mitigate, and manage risks to Salesforce and customers • Build and expand business relationships and develop delivery-originated pipeline • Partner with Sales, Success, Technology & Product, and Support to drive adoption initiatives and maintain internal alignment • Develop multi-threaded executive relationships within customer accounts

🎯 Requirements

• Demonstrated experience applying AI productivity tools, automation, or agentic workflows within a professional services or program delivery context, with measurable impact on delivery efficiency, team output, or customer outcomes • 12+ years of professional services or consulting delivery experience • Deep expertise in program execution across financials, risk, scope, and customer outcomes • Track record leading large, complex programs valued at $10M+ with measurable business outcomes • 5+ years leading large, cross-functional delivery teams across multiple geographies and workstreams • Ability to lead direct and indirect team members, including third-party system integrators, without positional authority • Direct experience managing engagement-level program financials, including forecasting to budget, financial management, revenue control, earned value analysis, contingency management, and delivered-versus-bid margin • End-to-end knowledge of system development, implementation, and operational readiness concepts, practices, procedures, and deliverables • Ability to partner with technical teams on comprehensive operational planning and address technical issues • Experience leading steering committees and executive-level customer relationships • Ability to conduct data-driven conversations around budget, resources, timelines, and formal outcomes and drive decisions under pressure • Ability to operate across multiple concurrent accounts and engagements • Experience conducting structured sales-to-delivery handoffs or equivalent intake processes • Ability to identify and escalate delivery risk proactively • Ability to collaborate across global time zones and geographies • Outstanding executive presence and verbal and written communication skills • Ability to lead high-powered workshops and tailor messaging to the audience • Bachelor's degree required • Preferred: hands-on experience delivering Agentforce or equivalent enterprise AI platform implementations • Preferred: PMP, PgMP, SAFe, or equivalent program management discipline • Preferred: Agile SCRUM Master certification • Preferred: 10+ years using and/or implementing Salesforce core products, including Sales Cloud and Service Cloud • Salesforce platform certifications will be required as part of the role and are available through the global education reimbursement program • Preferred: Health & Life Sciences domain expertise • Preferred: experience with outcomes-based or fixed-fee delivery models • Preferred: ability to negotiate and resolve delivery conflicts, including change orders and scope disputes

🏖️ Benefits

• Possible travel of about 25%, with exact travel requirements varying based on customer • Global education reimbursement program for Salesforce platform certifications • Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation may be available for eligible roles • Equity may be available for eligible roles