Qualified Success Architect

🕒 September 17

🏄 California – Remote

🏄 California – Remote

💵 $123.1k - $186.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏛️ Architect

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Salesforce

WebsiteLinkedInAll Job Openings

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Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Own article updates and new article creation, keeping knowledge base content accurate and current as the Qualified platform evolves • Develop best practice content for QSAs, admins, and partners • Translate product knowledge into clear, practical educational resources • Partner cross-functionally with Product, Enablement, and CS teams to stay ahead of platform changes and surface content needs • Maintain and update partner certification paths within Qualified University • Contribute to community engagement by posting product updates, responding to member questions, and helping drive participation across the Qualified customer community • Act as a subject matter expert on Qualified University content • Ensure resources are organized, accessible, and useful for customers at every stage of their journey

🎯 Requirements

• 5-10 years of Mid Market/Enterprise software experience • Prior experience in customer success, customer education, or a similar customer-facing role • Experience with the Qualified platform is a strong plus • Excellent written communication skills • Ability to produce clear, practical content for a practitioner audience • Highly organized, with the ability to manage a high volume of ongoing content updates across a large library • Outstanding problem-solving skills • Comfort going deep on product functionality to translate it for a customer audience • Experience with content or course authoring tools is a plus • Interest in community engagement is a plus • Willingness to work in a fast-paced startup environment with multiple roles • Bachelor's degree • Passion for making customers successful with software solutions

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation, for eligible roles • Equity, for eligible roles • Reasonable accommodations during the application or recruiting process

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