Qualified Success Architect, Internal Enablement

🔥 2 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $123.1k - $184.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏛️ Architect

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Own the new hire onboarding program for new Qualified Success Architects • Serve as the primary point of contact for new hires and check in regularly • Coordinate system access and follow up with IT to keep onboarding moving • Drive new hires toward QSA certification • Track certification progress and proactively push pace when progress stalls • Coordinate and host biweekly CS 5-star Enablement live training sessions • Partner with Product and subject matter experts to ensure training content is ready and relevant • Keep the internal Guru knowledge base current, including managing knowledge agents • Support larger enablement projects and initiatives alongside the Manager of CS Enablement • Build strong product knowledge across the Qualified platform • Serve as a trusted resource for the broader CS/QSA team

🎯 Requirements

• 5-10 years of Mid Market/Enterprise software experience • Prior experience in customer success, account management, or a similar customer-facing SaaS role • Experience with Qualified's platform is a strong plus • Experience coaching or teaching colleagues • Strong organizational skills and comfort managing multiple onboarding timelines and projects at once • Excellent written and verbal communication skills • Experience with or aptitude for knowledge management tools like Guru, Notion, or similar platforms • Comfort working cross-functionally with Product and subject matter experts • Deep curiosity about the product and how things work • Must be willing to work in a fast-paced startup environment with multiple roles • Passion for setting up new team members for long-term success

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation may be available for certain roles • Equity may be available for certain roles • Reasonable accommodation during the application or recruiting process