Senior Business Strategy Manager – Public Sector Experience Services

🔥 0 minutes ago

🦀 Maryland, Virginia – Remote

🦀 Maryland – Remote ⚔️ Virginia – Remote

💵 $172.5k - $260.1k / year

⏰ Full Time

🟠 Senior

🧐 Strategy

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Ensure overall delivery excellence and quality across Salesforce Professional Services customers • Provide business strategy subject matter expertise related to Salesforce products and services during sales and delivery cycles • Help position and sell large-enterprise consulting engagements by defining program scope, team, value narrative, and pitch • Uncover future sales opportunities to drive ongoing customer value • Conduct customer, industry, and end-user research to identify customer needs and experience-led business opportunities • Conduct assessments and facilitate workshops to develop future-state operating models and business visions • Identify enterprise business process and operations improvements to realize efficiencies and increase impact • Carry the pre-sales vision and value narrative into delivery and translate it into an actionable Phase 0 roadmap • Leverage AI tools in creating and executing deliverables and activities • Develop multi-year strategic roadmaps and strategic use cases to model value and organizational implications • Drive stakeholder alignment, engagement, and buy-in across functions • Help leaders adopt digital operating models, governance strategies, and new ways of working • Cultivate solution and organizational adoption to deliver value through quicker delivery cycles • Collaborate with program management teams to integrate business value strategies into program delivery • Identify and proactively manage risk areas through complete resolution • Coach and develop Business Strategists and project team members • Serve as an escalation point and lead team members on customer engagements • Support customer renewals and extensions when applicable • Build the Business Strategy capability within the Experience Services Competency • Share standard methodologies and advise peers • Lead internal strategic initiatives to grow the consulting practice • Contribute to the community knowledge base and expertise

🎯 Requirements

• Minimum 8 years of industry experience in customer-facing roles leading complex experience-led engagements with large-scale transformation • Experience working as part of a cross-functional team • Track record of delivering exceptional experiences from start to finish • Go-to-market support experience, including scoping, proposal development, RFP responses, and executive presentations • Comfortable pitching to C-suite executives, including strong objection-handling abilities • Experience in Business Strategy, Enterprise Architecture, Product Management, Agile, Program Governance, Experience Design, Change Management, and/or Value Realization • Application of AI tools in services delivery • Salesforce product knowledge and solution design experience relevant to Public Sector organizations required • Proven experience with Public Sector customers, including Federal Civilian, Defense, State & Local Government, Nonprofit, or Education • Strong understanding of business value drivers and success metrics for large-enterprise Public Sector organizations • Ability to develop industry POVs, including identifying market trends, responses, and solution offerings • Excellent verbal and written skills • Strong workshop design and facilitation skills • Ability to analyze and synthesize information and make defensible recommendations amid ambiguity • Ability to build customer relationships and work cross-functionally • BA/BS or MA/MS in a related field, or equivalent experience • Willingness to travel when required, up to 25–30% of the time • Must be a United States citizen; U.S. citizenship (U.S. born or naturalized) is required • Acceptable background investigation results • Must obtain and maintain the specific level of U.S. Government security clearance that may be required • Preferred: Prosci® Change Management Certification • Preferred: Salesforce Administrator Certification • Preferred: Salesforce Strategy Designer Certification • Preferred: Salesforce Agentblazer Innovator or Agentblazer Legend Credential

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation may be available for certain roles • Equity may be available for certain roles • Reasonable accommodation during the application or recruiting process • AI tools used in recruiting assessment with human candidate selection and hiring decisions