Senior Director, Content Design

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $263.2k - $401.4k / year

⏰ Full Time

🟠 Senior

👨🏼‍💻 Content Manager

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Lead and grow a high-performing team of content designers • Define how written and spoken natural language shapes how people and agents work together in Slack • Champion team members' careers through performance, promotion, and growth conversations • Support people logistics including relocation and sabbaticals • Champion content design at the executive level • Own naming, terminology, and language decisions with product leadership • Partner with product design, product management, and engineering • Raise content craft and quality across AI-native experiences and traditional UI • Evolve team operations and create clear feedback paths • Lead and advocate for Help Center content strategy • Manage Help Center vendor partnerships and cross-functional ownership

🎯 Requirements

• Deep content design background with strong UX craft • Experience designing content systems that reduce cross-platform confusion and maintain language consistency across products, surfaces, and devices • Experience managing content design teams, ideally including Help or support content • Track record of growing strong individual contributors and leaders • Experience leading distributed teams • Executive presence and ability to explain the value of language systems clearly • Ability to influence product decisions at the senior level • Excellent cross-functional collaboration track record • AI fluency grounded in judgment • Willingness to engage with AI's ethical tradeoffs

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation may be available • Equity may be available • Reasonable accommodation during the application or recruiting process

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