Senior Manager, Qualified Success Architecture

🔥 14 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟠 Senior

🏛️ Architect

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Lead a team of Success Architects responsible for getting customers live, adopted, and renewed on Qualified • Report to the Director of Qualified Success Architecture • Partner with Product, Sales, Marketing, and Salesforce account teams • Hire, onboard, and develop Success Architects within the approved hiring plan • Build career paths, coach for growth, and retain top performers • Run team operating rhythms including capacity, account assignments, risk reviews, and renewal and expansion pipelines • Personally manage 2 to 5 highest-need accounts, including at-risk, large, or complex accounts • Ensure consistent execution of the Qualified Implementation Framework and improve it based on learnings • Guide strategic customers through architecture, data modeling, and rollout alongside Enterprise Architects • Prepare and deliver executive-level Quarterly Business Reviews tied to customer revenue goals • Own adoption, health, and renewal outcomes for the team’s book of business • Turn successful customers into advocates through case studies, testimonials, and speaking opportunities with Marketing • Report customer health, renewal risk, and expansion opportunities to the Director • Recommend changes to team design, capacity, and investment • Build and sustain executive relationships across Salesforce and customer organizations • Co-plan with Salesforce teams on joint customers, pipeline, and wins • Bring customer feedback into product discussions and actionable product roadmap insights

🎯 Requirements

• 8+ years of Mid Market/Enterprise software experience • 1+ year of people management experience • Bachelors Degree required • Track record of hiring, developing, and retaining strong individual contributors • Excellent interpersonal, communication, persuasion, presentation and writing skills • Deep working knowledge of Salesforce CRM • Deep working knowledge of Qualified • Working knowledge of marketing automation systems • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution • Must be willing to work in a fast-paced startup environment with multiple roles • Passion for making customers successful with software solutions

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation may be available for certain roles • Equity may be available for certain roles • Reasonable accommodation during the application or recruiting process

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