Senior Solution Architect – Solution Consulting Director, Field Service

Job not on LinkedIn

🔥 0 minutes ago

⛰️ Colorado, District of Columbia, +4 more states – Remote

⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🌽 Illinois – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $150.1k - $273k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Serve as a trusted advisor to clients • Lead one or more workstreams in complex enterprise customer engagements • Partner with key collaborators and stakeholders to drive engagement and program vision • Complete key deliverables and lead execution with customers • Co-create solutions and obtain customer acceptance of delivered solutions • Drive difficult conversations and remove roadblocks to execute business strategies • Analyze issues and obstacles, determine root causes, and identify corrective actions • Communicate with technical and business stakeholders at all levels, including C-suite • Interact with customer product owners, business process owners, and technical resources to understand requirements and analyze information • Craft and design comprehensive solutions for customer business challenges • Apply Salesforce product knowledge, industry experience, consulting experience, and client business knowledge to deliver customer ROI • Follow Professional Services Methodology and ensure standard processes or best practices are followed • Engage with Customer Success and Product teams to achieve value objectives • Contribute to thought leadership and best practices internally and externally • Lead internal pivotal initiatives to grow the consulting practice and contribute to the community knowledge base • Guide customers and colleagues in rationalizing and deploying technologies that increase business value • Teach sophisticated concepts and provide creative, prescriptive thinking across client organizations • Proactively manage risk areas through complete resolution • Lead customer expectations and negotiate solutions with customers and third-party partners • Review and correct project/program direction, approach, and key artifacts • Drive program vision and advise on strategies enabling Salesforce platform technologies

🎯 Requirements

• Senior Solution Architect: 10+ years of experience • Solution Consulting Director: 12+ years of experience • Must have led multiple large engagements, multi-cloud or multi-workstream, as the lead Architect across all workstreams within Field Service Management and/or Field Service and Operations • Understanding of challenges of large engagements and best practices for ensuring success • Advanced industry knowledge and understanding of nuances of delivering Salesforce implementations in that industry • Extensive experience with configuration and customization on the Salesforce platform • Expert-level experience defining system architecture landscapes, identifying gaps between current and desired end states, and delivering comprehensive solutions • Experience leading discovery sessions, defining business requirements, writing user stories, and providing detailed system and functional designs • Experience documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, and similar tools • Strong presentation skills and ability to articulate rationale to varied stakeholders • Ability to rapidly learn and apply new concepts, business models, and technologies • Strong written and verbal communication skills • Must be a team player, demonstrated through customer qualification of a large-scale/enterprise implementation with multiple workstreams • Ability to communicate with people in diverse roles • Resourceful and innovative problem-solving ability • Success as a people leader/people manager • Experience leading internal initiatives to improve business processes • Preferred: proven results delivering high-value business outcomes using an agile approach • Preferred: proven results leading customer and/or partner success stories • Relevant Salesforce certifications and consulting experience are strongly recommended

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Certain roles may be eligible for incentive compensation • Certain roles may be eligible for equity • Reasonable accommodation during the application or recruiting process