Senior Solution Architect

🕒 May 19

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Serve as a trusted advisor to the client • Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value • Guiding agents to support delivery • Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization • Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution • Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners • Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward • Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

🎯 Requirements

• 10+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies • 3+ years experience in Consumer Goods with practical CG cloud experience and deep understanding of Retail Execution and Trade Promotion Management • Extensive experience with configuration and customization on the Salesforce platform • Ability to drive agentic delivery, with experience in AI toolchains (eg. Claude, Cursor, Elements Cloud, etc.) • Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes • Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs • Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs • Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders • Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies • Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience • Must be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams • A great listener with the ability to communicate with people in diverse roles • Resourceful and innovative thinker who can work through and solve problems • Travel up to 50%

🏖️ Benefits

• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program