Healthcare Engagement Specialist

🔥 14 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Salvo Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

💰 $10.5M Seed Round on 2022-08

Healthcare Insurance • SaaS

Salvo Health is a healthcare platform focused on modernizing care, particularly for providers treating patients with obesity and related conditions. It combines cross-functional care and tech-enabled tools to deliver better outcomes for both patients and providers. The platform supports various conditions such as GLP-1 & AOM, IBS, Obesity, and MASH & MASLD, offering continuous care through 24/7 messaging and monthly virtual visits. Salvo Health emphasizes personalized support through its mobile app, providing tools, teams, and customized resources for patients to manage their conditions. The care plans adapt in real-time and integrate into providers' existing workflows by documenting adherence data directly into practice EHRs, thereby improving care efficiency and reducing ER visits.

📋 Description

• Perform outbound calls to engage patients of practices and health systems in a discussion about the benefits of Salvo’s program and tech-enabled services • Enroll patients in Salvo’s program and schedule an initial virtual nurse visit to formally onboard patients to Salvo’s wraparound GI care service • Use established call guides and FAQs to engage and educate patients, and use judgment and written guidelines to respond to questions and objections • Assist patients in understanding the cost of the program, including answering questions to ensure they are well-informed about their insurance coverage and financial responsibilities. • Ensure the highest quality customer service in every interaction and deliver high quality follow-up in responding to inbound calls and voicemails • Accountable for meeting daily, weekly, monthly, or annual key performance indicators (KPIs) • Role is M-F with 8 hour shifts

🎯 Requirements

• 3+ years work experience in an outbound call center or direct sales position required with demonstrated sales results • Healthcare and/or functional medicine experience preferred • Experience conducting phone conversations and navigating computer tools simultaneously and seamlessly • Ability to sit at workstation for a long duration using a computer and headset to interact with patients • Excellent interpersonal, verbal, and written communication skills • Experience and comfort handling confidential data • Experience and ability to thrive in a fast-paced, high-growth environment • Goal-oriented with a focus on achieving sales objectives • Remote work experience preferred • Bi-lingual a plus (English/Spanish) • Must have a hard wired, high speed internet connection