Customer Care Center Agent

Job not on LinkedIn

🔥 13 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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SAM

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🏗️ Construction

⚡ Energy

💰 $36.7M Private Equity Round - SAM on 2014-03

Consulting • Construction • Energy

SAM is a provider of geospatial data, land surveying, and inspection services that delivers foundational spatial data and digital solutions for infrastructure and utility programs. Their services include land surveying, aerial mapping, GIS, BIM/3-D, laser scanning, construction monitoring, powerline and engineering inspection, subsurface utility engineering and utility coordination, plus digital and data services such as data management and quality, analytics & AI enablement, network model management, and substation digital twin and visualization solutions. SAM serves utilities (electric, renewables, gas distribution, telecommunications, data centers, water), transportation (roadways, rail, aviation, bridges), government, commercial & industrial, and natural resources clients to support planning, construction, asset management, disaster response, and program delivery.

📋 Description

• Manage large volumes of customer inquiries via calls, emails, SMS, and text/video chats • Identify customer needs and provide appropriate solutions • Research and resolve customer problems • Keep records of customer conversations • Follow communication scripts • Book reservations for self-storage solutions and facilitate contactless rental and move-in processes • Upsell products and solutions when appropriate • Support existing customers by changing reservations, answering questions, resolving concerns, and taking storage payments • Meet or exceed sales and service goals and maintain defined KPI levels • Maintain product and procedure knowledge • Attend one-on-one video feedback sessions, team video meetings, and training sessions • Communicate and coordinate with Store Team members • Provide management feedback on customer service process efficiency

🎯 Requirements

• 0-2 years of sales or customer service experience preferred • Prior experience working in a call center and/or Self Storage environment preferred • Strong communication skills; especially listening • Ability to display empathy based on various customer situations • Customer focused • Ability to multitask • Ability to stay calm even when presented with challenging or upset customers • Computer and technology savvy • Proficiency with MS Office Suite preferred • High school diploma, general education degree, or equivalent • Must be fluent in speaking and writing the English language • Minimum 40 hours per week; occasional overtime required • Availability to work some nights, weekends and holidays based on business needs • Remote designated workspace free from background noise and distractions • Ability to appear on live camera for customer interactions and business-related meetings • High-speed internet access (100 Mbps minimum) • Secondary means of communication with management and other departments in case of equipment failure

🏖️ Benefits

• A dynamic company with an award-winning culture • A clear path for advancement within our thriving company • Competitive pay with bonus potential • Paid holidays • Paid time Off • Paid maternity and paternity leave • Comprehensive healthcare and 401(k) plan • Short-Term & Long-Term Disability insurance • Flexible Scheduling • Tuition re-imbursement • Dental Insurance • Health Insurance • Vision Insurance