Customer Success Manager II

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $125.9k - $190.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Lead the US Scale Customer Success team serving a high-volume portfolio of mid-market and large commercial private-sector customers • Build and improve the team’s engagement model, playbooks, and digital, automated, lifecycle, and AI-driven engagement programs • Coach CSMs from activity-based to outcome-based work • Set the standard for Scale Customer Success and improve team effectiveness • Define customer segmentation into service tiers and engagement models • Drive retention and renewal outcomes • Partner with Sales to drive account expansion • Drive breadth and depth of product adoption with CSMs • Hire, develop, and manage CSMs managing portfolios of 100+ accounts • Improve productivity through AI, automation, digital programs, lifecycle workflows, and tooling integrations • Champion AI-powered workflows and tools • Identify and mitigate risk using data-driven insights • Partner with Sales, RevOps, Marketing, Product, and Business Technology • Personally lead critical customer escalations and provide leadership coverage

🎯 Requirements

• 5+ years of experience in Customer Success or Account Management • 2+ years of direct people management experience leading CSMs or similar customer-facing roles with a portfolio of 100+ accounts each • Experience building or significantly redesigning a scale, tech-touch, or digital CS model for pooled CSMs with measurable retention or expansion outcomes • Ownership of or significant influence over retention and expansion outcomes • Strong analytical capability and experience using data for prioritization, segmentation, and performance management • Ability to lead through ambiguity, organizational change, and fast growth in a high-volume environment • Experience at a SaaS company with a hardware or IoT component • Experience integrating AI into CS workflows to drive measurable team productivity • Advanced proficiency with Gainsight or similar customer success platforms • Experience partnering closely with Sales on expansion and account strategy • Must reside in the US, excluding the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area

🏖️ Benefits

• Above-market total compensation combining base salary, performance-based bonus/variable pay, and equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible working model with remote, hybrid, or on-site options where applicable • Equal opportunity and reasonable accommodations