Digital Customer Success Manager, AI & Automation

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $105.9k - $160.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Design, test, deploy, and maintain agentic systems supporting a digital-first post-sales strategy • Identify customer journey friction points and create proactive, automated, personalized interventions • Write code, execute experimental tests, and maintain production solutions • Partner across teams to ensure a cohesive user experience • Analyze customer pain points and opportunities using customer-centric and analytical approaches • Build digital Customer Success playbooks and agent architectures • Write prompts and integrate agents with Salesforce, the Samsara platform, Customer Success tools, APIs, customer data, and operational systems • Build guardrails and maintain clean Python code • Define success criteria and evaluation frameworks • Build automated test suites covering real-world scenarios, edge cases, and failure modes • Own agent deployment, versioning, rollback plans, and production readiness • Monitor agent accuracy, latency, failure rates, drift, and customer outcomes • Continuously update agents as products, playbooks, and data evolve • Champion Samsara’s cultural principles as the company scales globally

🎯 Requirements

• Hands-on experience building and maintaining production LLM-based agents or automations, with at least 1 year working directly with LLMs or AI agents in production • Python proficiency or skill at using AI to code • Track record connecting AI to external systems, including CRMs, APIs, customer data, and operational tools • Experience using product usage data to identify risk and opportunity • Comfort running experiments and drawing conclusions from data • Systems mindset for managing a high-volume book of business • 3+ years of experience, preferably in a B2B SaaS environment • Direct experience with Anthropic Claude or similar LLM APIs (ideal) • Experience supporting NRR, retention, or expansion outcomes across 100+ accounts (ideal) • Experience building regression test suites or evaluation frameworks for non-deterministic AI systems (ideal) • Experience in a product-led or high-velocity customer environment (ideal)

🏖️ Benefits

• Performance-based bonus/variable pay • Equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible working model • Above-market total compensation opportunities