Applications Support Analyst – Health Plan

🔥 0 minutes ago

🗿 South Dakota – Remote

🗿 South Dakota – Remote

💵 $26 - $41 / hour

⏰ Full Time

🟢 Junior

📞 Support Engineer

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Sanford Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1894

⚕️ Healthcare Insurance

Healthcare Insurance

Sanford Health is the largest rural health system in the United States, dedicated to transforming the healthcare experience and providing access to world-class healthcare in America's heartland. Headquartered in Sioux Falls, South Dakota, Sanford Health serves over 1. 4 million patients and nearly 200,000 health plan members across 250,000 square miles. The integrated health system includes 48 medical centers, 211 clinic locations, and more than 160 senior living centers, employing 2,900 physicians and advanced practice providers. Sanford Health is committed to offering compassionate care through its Centers of Excellence, focusing on specialties such as cancer, orthopedics, women’s health, and genetics. Additionally, it provides affordable health insurance, engages in extensive clinical trials, and supports personalized genetic medicine.

📋 Description

• Performs routine healthcare information system and application support • Utilizes analytical skills and experiences to investigate or escalate support issues • Resolves incidents and services requests • Assists in the creation and maintenance of training documentation • Incorporates appropriate presentation techniques to support and/or lead training sessions • Researches, analyzes and makes recommendations for application workflow improvements • Creates and analyzes reports created using multiple reporting mechanisms • Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs • Promotes and participates in a team approach • Works with other departments and outside vendors • Comfortable managing change with excellent problem solving skills • Time management and prioritization of tasks on a daily basis • Proficient verbal and written communication required • Positive attitude and excellent customer service skills are expected • Ability to communicate diplomatically across integrated teams • Good interpersonal skills • Proficiency with software such as word processing, spreadsheets, databases, and presentation software required

🎯 Requirements

• Bachelor's Degree required • Area of focus in Information Technology, Healthcare, Business, or related field preferred • One year of relevant experience in application support, hardware or interface preferred • If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing