Technical Support Representative

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Affinitiv

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

Automotive • Software • B2B

Affinitiv is a company focused on providing innovative automotive software solutions to tackle specific dealership challenges and establish strong customer connections. They specialize in customized tools for sales, service, and retention, helping automotive dealers enhance customer retention, sell vehicles faster, improve service scheduling, and optimize digital advertising strategies. Leveraging artificial intelligence and extensive industry expertise, Affinitiv offers a comprehensive suite of services including sales conversion, retention marketing, and management platform solutions, along with dedicated support for dealerships of all sizes.

📋 Description

• Support business customers on our proprietary software to identify service-related needs and offer the most appropriate solutions providing world-class customer service • Proactively stay up to date with all the latest technologies concerning our products and the underlying technologies • Recognize and escalate difficult technical/business issues within the organization • Work with support and/or product development personnel to troubleshoot and work around product issues • Prioritize and organize customer ticket workload • Ability to professionally interact with the end user to train and work with them to meet new requirements and needs via email, phone and ticketing system • Ability to handle high volume tickets and calls while maintaining an up-to-date backlog of actively working tickets

🎯 Requirements

• 2+ years of high-level technical support in a Windows environment • 2+ years technical experience with computer software, including the installation and configuration of Windows programs • Experience providing in-person Windows and Mac support, as well as mobile device support (iOS, Android and Windows based devices) is preferred • Knowledge of Windows Server operating system architecture and security • Experience working with Zendesk preferred. • Knowledge of the car dealership industry • Excellent Customer Support and Technical skills • Excellent troubleshooting skills • Ability to communicate clearly both verbally and in writing • Must be well-organized and detail-oriented • Excellent people skills and the ability to work with a wide range of people • Ability to maintain composure and function well under pressure

🏖️ Benefits

• medical • dental • vision • 401K effective day 1 • generous PTO