Client Technical Analyst

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $57.1k - $99k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Research, and diagnose complex software issues raised by clients/members • Develop and implement SQL queries to aid in the investigation and analysis of issues • Examine error logs and database content to determine the cause of a problem • Document and implement workaround solutions wherever possible. • Document steps to reproduce for resolution with internal and external resources • Document processes procedures, and technical instructions for future reference and use by support teams • Create/manage production/staging support tickets

🎯 Requirements

• 3+ years of development or technical support experience • Bachelor's Degree in Computer Science or related field or equivalent experience • Experience supporting sites using API and SDK integration • Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting • Knowledge of Splunk, Data Dog, MuleSoft and Salesforce • Knowledge of troubleshooting and implementing Web technologies • Knowledge of programming and software development concepts • Experience implementing automation or self service technologies. • Demonstrate critical thinking capabilities, consistency and resolution of customers' needs

🏖️ Benefits

• Great compensation package and bonus plan • Core benefits including medical, dental, vision, and matching 401K, life and disability insurance, and family leave • Flexible work environment, ability to work remote, hybrid or in-office • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays