Patient Access Representative

🔥 1 minute ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $16 - $23 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Sanford Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1894

🛡️ Insurance

🏥 Healthcare

⚕️ Healthcare Insurance

Insurance • Healthcare • Healthcare Insurance

Sanford Health is the largest rural health system in the United States, dedicated to transforming the healthcare experience and providing access to world-class healthcare in America's heartland. Headquartered in Sioux Falls, South Dakota, Sanford Health serves over 1. 4 million patients and nearly 200,000 health plan members across 250,000 square miles. The integrated health system includes 48 medical centers, 211 clinic locations, and more than 160 senior living centers, employing 2,900 physicians and advanced practice providers. Sanford Health is committed to offering compassionate care through its Centers of Excellence, focusing on specialties such as cancer, orthopedics, women’s health, and genetics. Additionally, it provides affordable health insurance, engages in extensive clinical trials, and supports personalized genetic medicine.

📋 Description

• Perform patient registration and scheduling duties • Contact patients by phone to schedule appointments and perform high-volume outbound work • Verify patient demographics and complete registration paperwork • Create electronic files and provide, scan, and route necessary forms and documents • Educate patients and capture signatures on required paperwork • Establish financial responsibility and collect co-payments, pre-payments, and account payments • Schedule appointments and procedures, coordinate referrals, and conduct pre-authorization • Arrange interpreter services and check patients in and out • Coordinate appointments with nursing teams and providers • Manage provider schedules, work queue issues, recalls, and waitlists • Operate multi-line telephones and potentially serve as a switchboard operator • Perform additional duties including chart preparation, billing support, reporting, reminder calls, Telemed coordination, and supply ordering • Mentor new Patient Access Representatives and other staff • Maintain confidentiality and promote respectful, cooperative service

🎯 Requirements

• High school diploma or equivalent preferred • Post-secondary education helpful • One year of work experience, preferably in a medical office setting • Medical terminology helpful • Customer service skills essential • Six months of customer service experience desired • May require BLS for certain locations and/or settings • Ability to work independently and as part of a team • Excellent customer service and ability to empathize with patients and their situations • Working knowledge of medical terminology • Professional written communication when making notes • Ability to maintain confidentiality of sensitive information

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