Manager, Claims & Fraud Operations

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🐊 Florida, New Hampshire, +3 more states – Remote

🐊 Florida – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

💵 $82.5k - $142.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Santander

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1857

🏦 Banking

💸 Finance

💳 Fintech

💰 Post-IPO Equity on 2013-05

Banking • Finance • Fintech

Santander is a global retail banking group with a significant presence in Europe and the Americas. The company provides a range of financial services including consumer banking, asset management, private banking, and corporate and investment banking. Santander is committed to responsible banking, promoting diversity, equity, and inclusion, and supporting the green transition. With numerous customers worldwide, the bank focuses on financial inclusion and education as part of its corporate responsibility. Santander is listed on various stock exchanges and is involved in sponsorships like Formula 1, underscoring its brand presence and strategic partnerships.

📋 Description

• Responsible for leading and overseeing investigative teams identifying, mitigating, and preventing fraud-related losses. • Provides strategic direction, operational oversight, and subject matter leadership across fraud investigations and loss recovery efforts. • Ensures investigative quality, regulatory timeliness, and effective collaboration with law enforcement and peer institutions. • Lead, coach, and develop a team of fraud investigators and senior specialists. • Establish performance standards aligned to SLA, QA, regulatory, and loss mitigation objectives. • Monitor investigative quality and ensure consistent application of fraud policies and procedures. • Drive a high-performance culture focused on accountability, risk awareness, and continuous improvement. • Provide escalation guidance and decision support on high-risk or complex fraud matters.

🎯 Requirements

• Bachelor's Degree or equivalent work experience - Required. • 5+ Years Banking experience preferably in operations and/or fraud prevention. - Required. • Prior leadership or supervisory experience preferred. • Strong working knowledge of BSA requirements, SAR referral standards, and regulatory expectations. • Demonstrated experience managing high-volume investigative teams. • Knowledge of fraud detection systems, payment processing systems, and operational back-end platforms. • Experience working with law enforcement and supporting litigation or prosecution cases. • Strong analytical, reporting, and risk assessment skills. • Excellent written and verbal communication skills. • Proven ability to influence cross-functional stakeholders and drive change.

🏖️ Benefits

• Competitive rewards package • Supports you, your family, and your well-being