Field Service Engineer – Automation

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🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $80k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤖 QA Automation Engineer

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Sartorius

WebsiteLinkedInAll Job Openings

10,000+ employees

Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing.

📋 Description

• Perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems. • Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius. • Additionally, you will acquire in-depth product knowledge and demonstrate self-improvement. • Perform a variety of in-house service activities in the Delaware office as needed. • Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate. • Keep accurate records of time, expenses and work performed. • Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details. • Collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator. • Travel up to approximately 80% (primarily within an assigned territory).

🎯 Requirements

• Associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology • Formal training in mechanical/electrical hardware set-up and configuration • Field or building services engineering experience would be considered in lieu of a formal qualification • 2+ years’ experience of working in a commissioning/test or field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment • Valid Driver's License and passport or the ability to obtain one • Experience of electrical, mechanical & I/O fault-finding at system and component level • Experience with automation and or robotics is a huge plus • Understanding of automatic mechanisms and their associated electrical control systems • Must have experience with and be competent in measuring AC/DC voltages • Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies • Ability to communicate effectively and establish sound relationships with team members and customers • A good understanding of mechanical/electrical drawings • Proven problem-solving skills • Ability to effectively train and manage customers in the use of our products • Computer literate and familiarity with MS Office • Good understanding of mechanical and electrical schematics • Installation of software and firmware updates/testing • Customer maintenance/best practice training • Calibration of control systems, e.g. temperature and/or volume • Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous • An understanding of both Mammalian and Microbial cell cultures • Bioreactors and their use to grow cell culture • Experience of configuring PCs and installing software packages (Windows OS) • Identification with our core values: Sustainability, Openness, Enjoyment • Determining the kind of documentation, tools and equipment needed to do a job. • Experience with automated systems such as robotics is a plus • Experience with automated equipment in the Pharmaceutical or Biotechnology industry is a plus • Working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP is a plus. • Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

🏖️ Benefits

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings • Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules • Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform • Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network” • Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. • Intelligent Working Environment: Working in smart buildings with the latest technology and equipment. • Retirement Savings Plan: 401 k (with generous company match) • Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account • Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate • Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service