Head of Global Account Management

Job not on LinkedIn

🕒 August 4

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ScaleOps

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤝 B2B

📣 Marketing

B2B • Marketing

ScaleOps is a company whose public website (scaleops. com) uses cookie consent and tracking technology; the provided text is a cookie/consent disclosure showing integrations with marketing and analytics providers (HubSpot, Google Analytics, Hotjar, Cloudflare, LinkedIn, Apollo, G2, etc. ). The available snippet contains only privacy/cookie details and does not describe ScaleOps’s products, services, or target customers. Based on the site’s heavy use of marketing, lead-capture and analytics tooling, the business appears to operate commercially with a focus on marketing and likely selling to other businesses, but specific offerings are not described in the provided content.

📋 Description

• Develop and execute a comprehensive strategy to maximize customer lifetime value, retention, and expansion across enterprise accounts. • Establish the operational framework, methodologies, and metrics for a scalable Account Management organization. • Identify, prioritize, and execute expansion opportunities, including upsell and cross-sell, aligned with revenue goals. • Ensure high retention rates and predictable renewals through proactive engagement. • Serve as executive sponsor for strategic customers and build relationships with DevOps leadership, CTOs, FinOps, and C-suite stakeholders. • Position ScaleOps as a long-term strategic partner driving measurable business outcomes. • Recruit, mentor, and lead a global Account Management team as the company expands into new regions. • Create a culture of excellence, accountability, and customer advocacy. • Partner with Sales, Technical Account Managers, Product, Marketing, and Operations to ensure a unified customer experience. • Provide strategic insights to influence product roadmap and go-to-market strategy based on customer and market feedback.

🎯 Requirements

• 10+ years of experience in enterprise SaaS Account Management, Customer Success, or related roles, including leadership of global teams. • Proven track record of driving significant revenue growth, retention, and expansion within large enterprise accounts. • Strong commercial leadership, including renewals, pricing strategy, and complex contract negotiations. • Familiarity with Kubernetes, containers, AWS, GCP, Azure, and cloud technologies. • Experience working with technical personas such as DevOps and engineering teams. • Exceptional executive presence and ability to influence C-suite stakeholders as a trusted advisor. • Demonstrated success building and scaling Account Management or Customer Success organizations in high-growth SaaS environments. • Strategic, data-driven mindset with strong business acumen and ability to align customer outcomes with company goals.