Head of Technical Account Management

🕒 August 4

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 19%

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ScaleOps

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤝 B2B

📣 Marketing

B2B • Marketing

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📋 Description

• Own the global Technical Account Management strategy, driving technical success and long-term customer outcomes • Build, lead, and scale a global team of Technical Account Managers, including hiring, onboarding, enablement, and career development • Define engagement models, success metrics, and best practices for post-sale technical account management • Ensure customers achieve measurable, ongoing value from the ScaleOps platform, including cost savings, performance improvements, and operational efficiency • Develop deep, trust-based relationships with technical and operational stakeholders within customer organizations • Guide customers through adoption, optimization, and scaling of the platform in real-world production environments • Act as a strategic technical advisor, helping customers align ScaleOps with their evolving infrastructure and business goals • Serve as the senior technical escalation point for strategic accounts • Proactively identify risks, gaps, and underutilized capabilities; drive mitigation and optimization plans; surface these to leadership • Ensure customers operate stable, healthy environments while continuously improving outcomes • Partner closely with Account Managers to drive retention and expansion through value and long-term customer health • Work with Support to ensure seamless escalation and resolution of technical issues • Collaborate with Product and Engineering to surface customer insights and feature requests, influence roadmap priorities, and improve platform usability and reliability • Represent the customer perspective in internal discussions and planning • Define and track KPIs such as adoption, value realization, and customer health and satisfaction • Build scalable playbooks, processes, and documentation to support global growth • Continuously refine how ScaleOps delivers technical value to customers at scale

🎯 Requirements

• Proven experience leading or scaling Technical Account Management or post-sale technical customer success teams in B2B SaaS • Strong working knowledge of Kubernetes and cloud-native/container platforms (required) • Experience supporting enterprise customers running production, mission-critical environments • Strong customer-first mindset, with demonstrated success driving adoption, optimization, and long-term value • Ability to translate complex technical capabilities into clear customer outcomes • Excellent leadership, communication, and stakeholder management skills • Comfortable operating in a fast-growing, global environment

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