Head of Global Account Management

🕒 August 4

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 19%

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ScaleOps - Cloud-Native Optimization

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11 - 50 employees

Founded 2022

☁️ SaaS

🤖 Artificial Intelligence

💰 $15M Series A on 2023-12

Cloud • SaaS • Artificial Intelligence

ScaleOps is a cloud-native optimization platform that focuses on automating real-time resource management for Kubernetes environments. By utilizing intelligent scheduling and automated rightsizing, ScaleOps enables businesses to reduce their Kubernetes costs by up to 80%, while enhancing cluster reliability and performance. Designed with DevOps in mind, ScaleOps allows teams to optimize CPU and memory allocation effortlessly and focus on strategic initiatives rather than manual configurations.

📋 Description

• Develop and execute a comprehensive strategy to maximize customer lifetime value, retention, and expansion across enterprise accounts. • Establish the operational framework, methodologies, and metrics for a scalable Account Management organization. • Identify, prioritize, and execute expansion opportunities, including upsell and cross-sell, aligned with revenue goals. • Ensure high retention rates and predictable renewals through proactive engagement. • Serve as executive sponsor for strategic customers and build relationships with DevOps leadership, CTOs, FinOps, and C-suite stakeholders. • Position ScaleOps as a long-term strategic partner driving measurable business outcomes. • Recruit, mentor, and lead a global Account Management team as the company expands into new regions. • Create a culture of excellence, accountability, and customer advocacy. • Partner with Sales, Technical Account Managers, Product, Marketing, and Operations to ensure a unified customer experience. • Provide strategic insights to influence product roadmap and go-to-market strategy based on customer and market feedback.

🎯 Requirements

• 10+ years of experience in enterprise SaaS Account Management, Customer Success, or related roles, including leadership of global teams. • Proven track record of driving significant revenue growth, retention, and expansion within large enterprise accounts. • Strong commercial leadership, including renewals, pricing strategy, and complex contract negotiations. • Familiarity with Kubernetes, containers, AWS, GCP, Azure, and cloud technologies. • Experience working with technical personas such as DevOps and engineering teams. • Exceptional executive presence and ability to influence C-suite stakeholders as a trusted advisor. • Demonstrated success building and scaling Account Management or Customer Success organizations in high-growth SaaS environments. • Strategic, data-driven mindset with strong business acumen and ability to align customer outcomes with company goals.

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