Bilingual Patient Care Scheduler – CST

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Scan.com

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Scan. com is an online healthcare booking platform and marketplace that helps patients find, compare, and book diagnostic medical imaging scans (e. g. , MRI, CT) across a global network of imaging providers. The service offers transparent up-front pricing, online booking and payment, scheduling coordination, and rapid digital delivery of scan results to patients and referring clinicians. Scan. com serves both consumers looking for affordable, convenient imaging and imaging centres/referring professionals seeking patient referrals and booking tools.

📋 Description

• Schedule 30–40 patients per day for diagnostic imaging using scheduling software and tools • Respond to emails and complete administrative tasks • Communicate with patients and troubleshoot scheduling issues • Update patient schedules and liaise with imaging centers • Collaborate with other departments and maintain a positive demeanor • Adhere to HIPAA regulations and protect patient privacy • Optimize scheduling operations to support business growth • Implement new processes for scheduling operations and scalability • Foster positive stakeholder relationships for cross-functional collaboration • Participate in professional development and support other areas of the business

🎯 Requirements

• Fluent in English and Spanish for effective patient communication • Relevant experience in a high-volume scheduling or customer service role, preferably healthcare-focused • Experience managing a high volume of outbound calls • Ability to multitask and navigate various systems • Outgoing and empathetic personality • Strong communication and interpersonal skills • Attention to detail and excellent problem-solving skills • Comfortable using scheduling software and relevant tools • Commitment to ongoing learning and professional development • Ability to work 8:00 AM–5:00 PM Central Time • Must currently reside in the Central Time Zone • Must complete a bilingual Spanish assessment • Must adhere to HIPAA regulations and protect patient privacy

🏖️ Benefits

• 401k • Healthcare, Vision and Dental • All the equipment needed for you to do your role effectively • Flexible working • Remote or hybrid working options • Personal Development budgets • 18 days PTO plus public holidays • 10 paid sick days • Inclusive policies designed by our team, for our team