Telesales Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

☎️ Telesales

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SCAN

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1977

🏥 Healthcare

⚕️ Healthcare Insurance

👥 B2C

Healthcare • Healthcare Insurance • B2C

SCAN is a mission-driven healthcare organization focused on reinventing aging by delivering evidence-based, patient-centered care and coverage for older adults. It operates an integrated portfolio including health insurance plans with innovative benefits, in-home and virtual primary care, support programs for caregivers and homebound older adults, and specialized services for vulnerable populations. SCAN also invests in and partners with companies that advance care models and resources to help older adults remain healthy and independent at home.

📋 Description

• Assess health plan needs of prospective members • Verify Medicare / Medi-Cal eligibility • Facilitate telephonic enrollment by presenting benefit information, mailing enrollment information, and assisting prospects with the enrollment process • Follow CMS-approved scripts, department policies, procedures, and state and regulatory guidelines • Meet monthly Sales Market Quota goals during LOCK IN and AEP • Complete Sales/Membership Certification, Sales Orientation Training, Medi-Cal Certification training, and required training modules • Support Field Sales Representatives by assigning in-home appointments and setting seminar reservations and other sales events • Initiate outbound follow-up calls for prospect requests with permission to call • Complete 30/60/90 Days Welcome Calls and meet follow-up goals • Qualify prospects for all SCAN products • Manage designated work lists and scheduled customer calendar events in the CRM system • Contribute to team efforts by accomplishing related results as needed

🎯 Requirements

• Valid Health Insurance License required per CMS requirements • 2+ years of experience in telemarketing or a healthcare-related field • Proven sales and customer service skills • Successful completion of Sales/Membership Certification, Sales Orientation Training, Medi-Cal Certification training, and other required training modules • Ability to follow CMS-approved scripts and state and regulatory guidelines • Ability to qualify prospects for all SCAN products and manage CRM work lists and scheduled customer calendar events • Background check required

🏖️ Benefits

• Base Pay Range: $21.64 per hour • Paid Sick Time • Excellent 401(k) Retirement Saving Plan with employer match • Training, tools and support necessary to do your work • Annual employee bonus program • Generous paid-time-off (PTO) • Eleven paid holidays per year • Work-life balance • Inclusive benefits • Employee resource groups