Solutions Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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SchooLinks

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

📚 Education

☁️ SaaS

🤝 B2B

💰 Seed Round on 2016-02

Education • SaaS • B2B

SchooLinks is a modern platform designed to support college and career readiness for students. It empowers counselors and career directors by offering tools to manage the educational journey of students as they prepare for life after graduation. SchooLinks simplifies compliance with federal and state reporting requirements and provides a unified platform for both college and career planning. The platform focuses on student engagement, offering features like work-based learning and personalized learning plans, and supports counselors and career advisors in delivering exceptional services. SchooLinks is widely used in school districts to help centralize resources for college, career, and military readiness.

📋 Description

• Serve as the main point of contact for complex implementation projects with larger clients • Oversee Course Planner product implementations from start to finish • Work alongside each customer’s Customer Success Manager • Manage a diverse book of business, including school districts of different sizes and regions • Understand data dependencies and help resolve data issues • Problem solve and coordinate data integration with clients and CSMs • Understand customer needs, special situations, and use cases, then identify and implement solutions • Engage with customers to maintain project velocity, generate buy-in, and drive adoption • Discover and document process and product challenges and areas for improvement • Assist the product team with quality assurance and product improvement • Drive adoption and usage throughout the implementation period

🎯 Requirements

• Strong project management skills (understand task dependencies/sequence and manage of tasks) • Strong stakeholder management skills • 5+ years experience as an implementation specialist or similar role in a B2B SaaS company • Ability to work with data feeds, including reviewing data files, identifying problems, and performing various actions on data (think spreadsheet manipulation at a large scale) • Experience with scripting (Python, etc.) and JSON data is a plus but not required • Confidence presenting to district stakeholders • Clear and concise communication; ability to boil down product and engineering jargon into simple and concise customer communications • Positive attitude and ability to stay optimistic in high stress situations • Proactive, entrepreneurial style and eagerness to take initiative in a fast-paced, dynamic environment • Ability to find the right information when needed

🏖️ Benefits

• 100% health care coverage • 401K with matching • Dental & Vision • Parental Leave • Subsidized gym membership • Annual team offsite • Unlimited snacks, coffee, tea (in-house only)