IT Product Manager

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SCS Global Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1984

💼 Consulting

🍽️ Food & Beverage

🏥 Healthcare

Consulting • Food & Beverage • Healthcare

SCS Global Services is a global leader in third-party certification, validation, and verification services with a strong focus on sustainability. The company provides a comprehensive range of certification services for various industries, including apparel and textiles, climate change, corporate sustainability, food safety, green building, and sustainable forestry. They offer certifications for organic products, recycled content, carbon neutrality, and sustainable supply chains, among others. Through their services, SCS Global Services aims to drive positive global change by promoting sustainable practices and supporting environmentally conscious companies.

📋 Description

• Own the Verifi feature roadmap end to end, from multi-quarter strategic themes through near-term release planning • Define and maintain Verifi’s product vision and narrative • Shape and sequence major platform initiatives while balancing customer impact and architectural investments • Publish and socialize a credible, actionable product roadmap • Prioritize features and investments based on measurable customer and business outcomes • Define success metrics for major initiatives and apply transparent prioritization frameworks • Make and communicate decisions to cancel, defer, or de-scope work • Partner with the Project Manager to align feature scope with delivery timelines • Champion the end-to-end Verifi user experience across onboarding, audit execution, reporting, and renewal • Run continuous discovery through customer interviews, advisory councils, usability testing, in-product analytics, and structured feedback loops • Translate customer insights into faster, clearer, and more effective workflows • Track experience quality targets such as task success rate, time-on-task, support ticket volume, CSAT, and NPS • Lead competitive and market intelligence for Verifi across audit management, GRC, ESG, and certification technology • Monitor market capabilities, estimate gap-closure effort, and provide prioritization recommendations • Partner with internal teams on positioning, demos, pricing guidance, and enablement materials • Ensure Verifi meets individual certification program requirements without fragmenting the platform • Represent Verifi to partners and strategic customers and shape joint roadmap commitments • Collaborate with engineering, design, project management, operations, commercial leaders, executives, customers, partners, and certification program leaders

🎯 Requirements

• Bachelor's Degree in Business, Computer Science, Information Systems, or a related field, or equivalent experience • 5+ years of product management experience in B2B SaaS • At least 3 years owning a customer-facing platform or product area end to end • Demonstrated track record of owning a feature roadmap and shipping measurable outcomes • Strong customer discovery practice, including user interviews and translating insights into roadmaps • Fluency with outcome-based prioritization frameworks such as RICE, opportunity sizing, Jobs-to-be-Done, and North Star metrics • Excellent written and verbal communication skills • Ability to influence engineering, executive, and commercial stakeholders • Comfort partnering with engineering on technical trade-offs in a modern cloud and AI stack • Preferred: domain experience in audit management, internal audit, compliance, risk management, GRC platforms, or sustainability certification • Preferred: experience managing a multi-tenant SaaS platform with external licensees or white-label customers • Preferred: proficiency with product analytics tools and structured experimentation/A-B testing • Preferred: product leadership certifications and training

🏖️ Benefits

• Remote work • Home-office based role • Flexible work arrangement • Travel opportunities, including local, domestic, and/or international trips