Field Service Engineer II

🕒 June 6

🤠 Texas – Remote

🤠 Texas – Remote

💵 $50k - $67k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Secur-Serv

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS • Managed Services

Secur-Serv is a leading managed services provider specializing in IT solutions and cybersecurity services. The company offers a comprehensive suite of managed IT services including cloud optimization, data protection, and managed security services designed to help businesses protect their information and optimize their technology investments. With a focus on workplace modernization and addressing the IT skills gap, Secur-Serv empowers organizations of all sizes, from small businesses to enterprises, to thrive in a rapidly evolving digital landscape.

📋 Description

• Install, maintain, and troubleshoot computers • Create customer documentation for customer projects • Install and configure systems • Server and Network Maintenance • Client end user support • Participate in hardware and software rollouts, end of lease upgrades, and critical projects to maintain technology readiness • Manage and monitor status of Server backups • Respond to user’s needs and questions • Participate on initiatives, with deliverables and meets quality standards, on time • Lead cross-functional initiatives, with deliverables and meets quality standards, on time • Create System Design Documents • Estimate system level and enterprise solution work efforts • Deliver personal tasks on time and lead the delivery of tasks for natural or cross-functional workgroup • Design, develop and implement complex business rules • Responsible for fulfilling end-user requests • Provide off-hour coverage and emergency support as needed • Keep an inventory of all electronic components • Routinely operate under deadlines and may be subject to extreme workloads • Periodically provide guidance to and assist in training less experienced individuals • Work independently

🎯 Requirements

• High school diploma or GED • Minimum 5 years of proven hands-on network engineering experience • Travel (Daily, local commute) • Strong knowledge in multiple infrastructure and internetworking methodologies • Technically proficient in switching, routing, security policy (firewall), and load balancing technologies • Strong focus on network security and segmentation • Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) • Solid understanding of the OSI or TCP/IP model • Excellent business acumen • Solid organizational skills and ability to effectively prioritize a high volume of incoming requests • Ability to work on a flexible schedule (occasional Saturdays and evenings) • Excellent communication and facilitation skills • Excellent customer service skills and the ability to work with a strong sense of urgency • Hands-on experience with monitoring, network diagnostic and network analytics tools • Proficiency with Cisco Catalyst switches, Cisco Nexus switches, Cisco ASA-X Firewalls, Cisco FTD Firewalls with IDS/IPS & FMC, Cisco ISR4451-X, F5 BIGIP I Series Load Balancers, Aruba Wireless Infrastructure (IAP)

🏖️ Benefits

• copay medical plan option • HSA medical plans with employer contributions to your HSA Account • dental • vision • company-paid life insurance • company-paid short- and long-term disability coverage • 401K savings plan with a generous company match • well-being program to lower annual health insurance premiums • Tuition Reimbursement Plan which covers up to $5,250 • LinkedIn Learning platform for skill development