Senior Manager – Identity Ops, Resilience

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🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $140.6k - $183.1k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Securiti AI

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Compliance

💰 Venture Round - Securiti on 2023-03

Cybersecurity • Artificial Intelligence • Compliance

Securiti AI is an AI-focused data security and privacy company that provides a platform to automate data discovery, classification, governance, data access and privacy compliance workflows (for example, data subject access requests, consent management, and risk/incident management). Its offerings combine machine learning and automation to help enterprises locate and protect sensitive data across cloud, SaaS, and on-prem environments and to maintain regulatory compliance (e. g. , GDPR/CCPA). Note: the provided site text could not be read (the page required JavaScript), so this description uses the available prompt and established public knowledge about the company while avoiding invented specifics like funding or headcount.

📋 Description

• Lead day-to-day delivery, reliability, and operational performance of enterprise identity services • Oversee 24x7 L1/L2 IAM operations, including provisioning, deprovisioning, entitlement administration, authentication support, service requests, and operational controls • Ensure compliance with service levels, security policies, and audit requirements • Lead identity-related incident management, service recovery, communications, and corrective actions • Coordinate suppliers, engineering teams, business stakeholders, and support teams to resolve disruptions • Manage service performance, escalations, backlog health, SLA attainment, and operational governance • Lead supplier service reviews and accountability • Ensure IAM capabilities are operationally ready for production through monitoring, documentation, runbooks, support procedures, knowledge transfer, recovery plans, and continuity controls • Support IAM migrations, platform transitions, modernization initiatives, and continuity of service • Drive KPI monitoring, trend analysis, problem management, process improvement, audit support, and operational reporting • Identify automation and process improvement opportunities • Monitor operational risks, recurring issues, service metrics, and improvement actions • Partner with cybersecurity, engineering, infrastructure, application teams, and strategic suppliers • Lead service communications with technical, business, security, and leadership stakeholders • Coach, mentor, and develop team members while fostering accountability, collaboration, customer focus, and operational excellence

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Engineering, Business Technology, or related discipline • 5+ years of experience in cybersecurity, identity operations, technology operations, infrastructure operations, incident management, supplier operations, or related technology leadership • Experience leading or coordinating IAM operations in a large, complex enterprise environment • Experience managing IAM service delivery, including provisioning, deprovisioning, access requests, entitlement administration, authentication support, and user lifecycle management • Working knowledge of Active Directory, Microsoft Entra ID, MFA, SSO, federation, IGA, PAM, service accounts, certificates, secrets, workload identities, and non-human identities • Understanding of IAM operational processes, access governance, role-based access administration, privileged access management, and audit requirements • Strong knowledge of IT service management practices, including incident, request, problem, change, and knowledge management • Understanding of L1/L2/L3 support models, escalation procedures, service level management, monitoring, runbooks, and support documentation • Ability to lead supplier-delivered L1/L2 IAM support services • Experience managing KPIs, SLAs, backlog management, service reviews, workforce planning, and operational reporting • Ability to coordinate activities across multiple support teams • Strong communication and stakeholder management skills • Ability to coach, mentor, and develop team members • Experience coordinating identity-related incidents, service restoration, escalation management, vendor engagement, and post-incident reviews • Ability to lead incident communications and status updates • Knowledge of operational resiliency, disaster recovery, business continuity, recovery testing, and production support readiness • Experience transitioning new IAM capabilities into production operations through knowledge transfer, documentation, support procedures, monitoring, and training • Ability to support platform migrations and modernization initiatives • Experience operating in dual-run or hybrid environments with legacy and target-state identity platforms • Knowledge of IAM compliance requirements, audit controls, access certifications, privileged access governance, and security policy enforcement • Experience supporting audits, control validation, remediation, and operational risk management • Ability to align operational processes with security, compliance, and service management requirements • Must be legally authorized to work in the United States for any employer without sponsorship • Successful completion of interview required • Reliable, punctual attendance is an essential function • Preferred: Master's degree, relevant certifications such as CISSP/CISM/ITIL/PMP/CRISC, and experience in airline, transportation, regulated, 24x7, managed service, identity transformation, AI-agent identity, or non-human identity environments

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Accident and disability coverage • Parental leave • Employee assistance program • Commuter benefits • Paid holidays • Paid time off • 401(k) • Flight privileges • Bonus and/or long-term incentive compensation awards • Reasonable accommodations for applicants and employees with disabilities