After Hours Hotel Support Specialist

🔥 24 minutes ago

🐊 Florida, Louisiana, +2 more states – Remote

🐊 Florida – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Triages substantial residential and commercial property losses by assessing job needs and determining which contractor(s) will be assigned to the jobs. • Serves as the point of contact for high net worth clientele. • Responsible for booking and coordinating hotels. • Coordinates with other support departments to ensure seamless transactions for clients monitoring the job throughout the entire process to ensure adherence to procedures of the referring client. • Assists with folio and extensions as needed. • Handle inbound calls and email communication. • Attendance during scheduled work hours is required.

🎯 Requirements

• High school diploma or GED required • One (1) year of hotel or customer service experience or equivalent combination of education and experience required • Strong knowledge of concierge department systems and processes • Detailed knowledge of other support departments • Demonstrated ability to resolve issues and handle conflict • Detailed knowledge of managed repair strategies and processes • Strong oral and written communication skills, including presentation skills • PC literate, including Microsoft Office products • Strong organizational skills • Excellent interpersonal skills • Ability to work independently or in a team environment • Ability to meet or exceed Performance Competencies • Bi-lingual English/Spanish a plus.

🏖️ Benefits

• Work-life balance • Exceptional service to customers • Coordination of multiple departments and functions