Client Service Representative

🕒 September 1

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $63k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Manage accounts of locally assigned programs • Monitor procedures and processes that impact customer satisfaction • Ensure consistency in service delivery • Perform contract renewal and Client Service Instruction preparation for assigned accounts • Coordinate renewal pricing and complete location coding parameters • Prepare and distribute stewardship and other reports • Educate clients on loss data and cost drivers impacting assigned programs • Coordinate project activity • Act as primary client contact, maintaining and improving overall customer satisfaction • Identify issues affecting consistency and customer satisfaction • Work with program management leadership to resolve problems • Identify office-level service trends and establish service improvement plans • Identify and solicit cross-selling opportunities

🎯 Requirements

• Bachelor's degree from an accredited college or university preferred • Colleague to pursue CPCU, AIC and/or ARM or other related designation required • Six (6) years of related experience or equivalent combination of education and experience required • One (1) year as an Account Coordinator or three (3) years of adjuster experience • Clear and conceptual thinking ability • Excellent judgment, troubleshooting, problem solving, analysis, and discretion • Ability to handle work-related stress • Ability to handle multiple priorities simultaneously • Ability to meet deadlines • Computer keyboarding • Travel as required

🏖️ Benefits

• Flexible work schedule • Referral incentive program • Opportunity to work in an agile environment • Career development and promotional growth opportunities • Medical, dental, and vision coverage • 401K and matching • PTO • Disability and life insurance • Employee assistance • Flexible spending or health savings account • Other additional voluntary benefits • Flexibility and autonomy in daily work, location, and career path • Professional development opportunities