Client Services Director

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $100k - $130k / year

⏰ Full Time

🔴 Lead

📁 Client Services

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏢 Enterprise

📋 Compliance

Insurance • Enterprise • Compliance

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• To determine account management strategies related to client service plans. • To be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business. • To provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models. • To oversee the work of other local Client Services staff. • Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.

🎯 Requirements

• Bachelor's degree from an accredited college or university preferred. • CPCU, AIC and/or ARM or other related designation preferred. • Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity. • California Workers Compensation claims experience required.

🏖️ Benefits

• Flexible work schedule. • Referral incentive program. • Career development and promotional growth opportunities. • A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.