Client Services Director – Corporate Housing

Job not on LinkedIn

🕒 June 19

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🔴 Lead

📁 Client Services

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Dwellworks

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

📦 Logistics

🏨 Hospitality

💼 Consulting

Logistics • Hospitality • Consulting

Dwellworks is the world’s largest provider of destination services and temporary living solutions for the globally mobile workforce and business travelers. The company delivers B2B relocation support to corporations and relocation management partners, offering destination services (area orientations, rental home finding, settling-in), corporate housing with a global inventory of short-term properties, intercultural training, property management, and real estate services. Operating across multiple countries and serving Fortune 1000 and emerging companies, Dwellworks focuses on helping employees and families transition successfully while emphasizing service quality, ESG, and data privacy.

📋 Description

• Maintain Client Relationship (40%) • Visit client offices to maintain a relationship with client contacts including Supply Chain, Operations, and Account Management • Act as direct contact for client’s requests for market info, pricing, service delivery explanations, scope modifications, and new opportunities • Act as liaison between account management and operations to facilitate effective communication for consistent reciprocal understanding of needs and expectations • Partner with supply chain and operations team to ensure adequate supplier coverage, smart solutions and client-focused service support • Anticipate and identify business opportunities and challenges and help to create a profitable strategy that aligns with overall business direction • Maintain a consultative relationship with the regional account purchasers and influencers to ensure satisfaction, renewal and a continued growth path • Assist the Account Director in creation and presentation of annual reviews • Sales outreach to decision makers • o Set initial cadence for outreach to current contacts at clients • o Build base list in HubSpot (KPIs/targets to hit monthly) • o Grow connections and personal presence on LinkedIn • o Learn more about leveraging HubSpot • o Work with marketing support to build automated campaigns in HubSpot • o Receiving coaching activities from VP Sales / similar senior roles within the company • Issue Resolution, Reporting and Analysis (30%) • Act as a central point of contact for clients on escalations – involve all Dwellworks departments as required to resolve escalations • Prepare and provide monthly, quarterly, and annual reports as requested by the client and operations teams • Research and respond in a timely manner to requests for proposal, pricing and information • Monitor performance scores and escalations – report, analyze and trend defects • Communicate with Operations Team (20%) • Lead escalation action and response; assist operations with service recovery initiatives, informing Account Directors of escalating issues with overall account impact • Participate in problem solving with the operations teams to address the needs of the client • Act as an advocate for clients by teaming with operations in ensuring flawless execution of service delivery • Partner with operations as main contact on implementations of new client and communicate client nuances to other departments as needed (accounting, supply chain, etc.) • Work with the Account Directors on special client requests • Training (10%) • Partner with Account Directors, operations team, and internal supply chain to develop and deliver client trainings/workshops

🎯 Requirements

• Bachelor’s degree is required – Business related field preferred • Minimum of 3 years of experience in relocation, travel, corporate housing or hospitality industry, certified relocation professional or global mobility specialist • Ability to balance customer focus with needs of the business • Strong ability to multitask and prioritize • Ability to handle confidential information • Communication skills, specifically the ability to communicate effectively in a constructive and professional manner • Attention to detail and strong organization skills • Strong analytical, problem-solving and strategic thinking skills • Ability to self-motivate, work in teams in a dynamic environment • Position requires moderate travel.

🏖️ Benefits

• health insurance • professional development opportunities