Director of Client Services

🕒 June 3

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Lightcast

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏢 Enterprise

📚 Education

🏛️ Government

Enterprise • Education • Government

Lightcast is a leading authority on labor market data, providing trusted and comprehensive labor market analytics to drive decisions across education, enterprise, and government sectors. With more than 23 years of experience, Lightcast delivers detailed insights into skills, jobs, supply and demand through an extensive data set generated from millions of job postings, career profiles, and other sources across the globe. Their services are designed to help educational institutions, enterprises, and government organizations build future-ready workforces by using AI-enabled and continuously updated data. Lightcast is globally recognized and trusted by industry innovators, and is a vital resource for organizations navigating workforce challenges and demographic changes in the labor market.

📋 Description

• Develop and coach Account Managers to deliver exceptional client service • Drive client renewals and upsell opportunities • Define and monitor key performance indicators (KPIs) for retention and product adoption • Leverage data and analytics to guide account strategy and team performance • Maintain deep knowledge of client use cases and translate client insights into actionable recommendations

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Communications, Management, or a related field (or equivalent combination of education and experience). • 5+ years of experience in Account Management, Client Services, Customer Success, or a related field, including leadership responsibility. • Proven success leading and developing high-performing client-facing teams. • Demonstrated experience in consultative sales, account growth, renewals, upselling, cross-selling, or revenue ownership. • Strong strategic planning, analytical, and problem-solving skills with the ability to use data to drive decisions. • Experience implementing scalable customer success or client service processes. • Excellent communication, presentation, stakeholder management, and relationship-building skills. • Highly organized, adaptable, proactive, and results-oriented with a continuous improvement mindset.