Client Services Manager

🔥 3 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $100k - $107k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Manage multiple client service programs or a large national program • Maintain strong relationships with clients, brokers, and key vendors • Oversee program procedures and processes that drive customer satisfaction, consistency, and client retention • Manage client renewals, service instructions, pricing, reporting, and contracts for assigned accounts • Serve as the primary client contact, driving customer satisfaction and retention • Oversee invoicing, audits, and accounts receivable follow-up • Analyze and communicate loss data and cost drivers to clients • Coordinate projects and identify service issues • Support cross-selling opportunities • Lead and develop team members, including hiring, performance management, and coaching • Support quality initiatives • Travel as required

🎯 Requirements

• 5 years of claims management experience or equivalent combination of education and experience required • Bachelor’s degree from an accredited college or university preferred • Colleague to pursue CPCU, AIC and/or ARM or other related designation required • Professional certification as applicable to line of business preferred • California Workers Compensation claims experience required • Clear and conceptual thinking ability • Excellent judgment, troubleshooting, problem solving, analysis, and discretion • Ability to handle work-related stress • Ability to handle multiple priorities simultaneously • Ability to meet deadlines • Computer keyboarding ability • Hearing, vision, and talking abilities • Employment may be contingent upon successful completion of a motor vehicle record (MVR) check, where job related

🏖️ Benefits

• Flexible work schedule • Referral incentive program • Career development and promotional growth opportunities • Medical, dental, and vision benefits on day one • 401K on day one • 401k matching • PTO • Disability insurance • Life insurance • Employee assistance • Flexible spending or health savings account • Other additional voluntary benefits