Client Services Manager

🔥 2 minutes ago

🌾 Iowa – Remote

🌾 Iowa – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Manage accounts of multiple client service programs or a single large national program • Maintain client, client broker, and key vendor relationships • Manage program procedures and processes impacting customer satisfaction and client retention • Perform client renewals and prepare Client Service Instructions • Coordinate pricing and complete location coding parameters • Prepare and distribute stewardship and other reports • Coordinate client invoicing, audits, and accounts receivable follow-up • Educate clients on loss data and cost drivers impacting assigned programs • Coordinate project activity • Serve as the primary client contact to maintain and improve customer satisfaction • Identify issues impacting customer satisfaction • Identify and solicit cross-selling opportunities • Coordinate client contracts • Administer company personnel policies and follow staffing standards and training recommendations • Interview, hire, and establish colleague performance development plans • Conduct colleague performance discussions • Provide support, guidance, leadership, and motivation to promote maximum performance • Perform other duties as assigned • Support the organization's quality programs • Travel as required

🎯 Requirements

• Bachelor's degree from an accredited college or university preferred • Must pursue CPCU, AIC, ARM, or another related designation • Eight (8) years of related experience, or equivalent combination of experience and education, including three (3) years as an Account Representative OR five (5) years of adjuster experience including one (1) year in a supervisory capacity • Strong understanding of workers compensation, liability, or disability claims management • Strong understanding of client location coding parameters, banking methodology, and claims operating systems • Excellent oral and written communication and presentation skills • PC literacy, including Microsoft Office products • Analytical and interpretive skills • Strong organizational skills • Excellent interpersonal skills • Excellent negotiation and facilitation skills • Ability to work in a team environment • Ability to handle conflict and challenging issues in a fast work environment • Ability to meet or exceed Performance Competencies • Ability to handle multiple priorities and meet deadlines • Travel as required

🏖️ Benefits

• Work-life balance • Caring culture • Professional development and career growth opportunities • Reasonable accommodations when applicable and appropriate • Equal Opportunity Employer • Drug-Free Workplace