Client Support Advocate

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Penn Foster

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

👥 B2C

🤝 B2B

Education • B2C • B2B

Penn Foster is an online, accredited career school and college that provides self-paced, career-focused diplomas, certificates, associate and bachelor’s degrees across vocational and professional fields. Its programs cover healthcare, veterinary technology (including an AVMA-CVTEA accredited Vet Tech program), skilled trades (HVACR, electrician, plumbing), business, IT, criminal justice, design, and high school diplomas accredited through the Distance Education Accrediting Commission. Penn Foster serves primarily individual learners with flexible, online study options and also offers training solutions for organizations and employers.

📋 Description

• Process orders and enrollments through the Admissions Portal, Inbound Orders queue, and Inside Sales support • Verify enrollments through LPP and manually intervene when needed • Manually process enrollments through AS400 when applicable • Handle inbound and outbound student support calls, client support calls, and inbound sales representative calls • Receive and process B2B Oracle email • Resolve student and client problems or complaints concerning shipments, payments, exam inquiries, and other service-related issues • Work with the Client Success Team to resolve student and client requests • Cross-train on different departmental job functions to maintain service levels during staffing limitations or changing priorities • Stay current on policy and procedure changes through training and interdepartmental communications • Perform other duties as needed

🎯 Requirements

• High School Completion required • Comfortable using a laptop, MS Office, Oracle, docSTAR, Storms, and AS400/JDE • Passionate advocate of education • Self-starter • Ability to work within a team • Ability to drive issues to closure • Ability to use a laptop • Willingness to use the Five9 platform to address inbound callers where necessary • Ability to multitask and work efficiently • Excellent written and verbal communication skills • Ability to maintain an authoritative, friendly, and engaging phone presence • Acute active listening skills • Demonstrates empathy, respect, and understanding of customer needs

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Flexible spending • Generous paid time off • Sponsored volunteer opportunities • 401K with a company match • Free access to all online programs