Customer Service Representative

🔥 18 minutes ago

🇺🇸 United States – Remote

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• To expedite the Customer Service claims application process; • to ensure correct case assignment; • to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions. • Assigns new claims to the appropriate claims handler. • Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system. • Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status. • Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. • Participates in and maintains a quality service culture within the Customer Service Team. • Attendance during scheduled work hours is required.

🎯 Requirements

• High school diploma or GED required. • One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred. • Excellent oral and written communication • PC literate, including Microsoft Office products • Good customer service skills • Strong organizational skills • Good interpersonal skills • Ability to work in a team environment • Ability to meet or exceed Performance Competencies

🏖️ Benefits

• health insurance • retirement plans