Director Client Services – Workers Compensation

🔥 2 hours ago

🏄 California, Florida, +2 more states – Remote

🏄 California – Remote 🐊 Florida – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $103k - $144.2k / year

⏰ Full Time

🔴 Lead

📁 Client Services

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏢 Enterprise

📋 Compliance

Insurance • Enterprise • Compliance

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• To oversee client service delivery, operational analytics, and strategic initiative management for Workers’ Compensation program while partnering with regional operational leadership to drive continuous improvement and high-quality claim outcomes • Serves as a strategic liaison between client stakeholders and Sedgwick regional Workers’ Compensation operational leadership • Leads stewardship discussions, operational reviews, and performance presentations related to the WC program • Supports implementation and coordination of strategic initiatives designed to improve operational performance, claim outcomes, and client satisfaction • Oversees operational reporting, trend analysis, and performance management activities across the WC program • Analyzes operational and financial data to identify trends, cost drivers, opportunities, and operational improvement initiatives • Coordinates development and presentation of dashboards, stewardship materials, and operational summaries • Partners with analytics and operational teams to support data-driven decision-making and operational planning • Monitors adherence to client service instructions, operational standards, and quality expectations • Coordinates operational audits, quality reviews, and issue resolution activities across regional operational offices • Ensures operational initiatives and client deliverables are completed effectively and timely

🎯 Requirements

• Bachelor's degree from an accredited college or university preferred • CPCU, AIC and/or ARM or other related designation preferred • Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity • Excellent oral and written communication, including presentation skills • PC literate, including Microsoft Office products • Ability to work in a team environment • Excellent account rounding ability • Strong understanding of workers compensation claims management • In-depth knowledge of client servicing • Ability to handle conflict and confront challenging issues in a fast work environment • Ability to meet or exceed Performance Competencies

🏖️ Benefits

• medical • dental • vision • 401k and matching • PTO • disability and life insurance • employee assistance • flexible spending or health savings account • other additional voluntary benefits